Portfolio Solutions Engineer

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements needed to deliver business benefit of Anti-Money Laundering & Fraud-detection solutions • Provide key subject matter expertise for Financial Services and be able to position detection solutions for specific banking applications • Explain features and benefits of the NICE Actimize solutions in comparison to competitive products • Assist in the creation of customized presentations, demonstrations, and proposals that effectively showcase the value proposition of detection solutions for banking applications • Collaborate with the sales and product teams to develop tailored solutions that address the specific needs of banking applications • Lead Proof of Concept engagements, working with the client, sales, product, and technical presales • Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction • Participate in trade shows, seminars and other industry events

🎯 Exigences

• 5 + years of experience as a Presales Engineer or in a client facing role providing enterprise software solutions to the financial services industry • BS degree in finance, computer science, statistics, business or equivalent – advanced degree a plus • Excellent verbal, written, and interpersonal communication skills with the ability to effectively convey complex functional and technical concepts to diverse audiences • Demonstrated ability to rapidly acquire in-depth knowledge of new technologies and articulate their value proposition convincingly • Proven track record of driving business success and revenue through presales activities • Ability to thrive in a fast paced, dynamic environment, adapting quickly to changing priorities and requirements. • Experience in managing Proof of Concepts and creating compelling solution demonstrations tailored to the needs of financial institutions • Must be willing to travel to customer sites 40%+

🏖️ Avantages

• Health insurance • Flexible working hours • Professional development opportunities • Remote work options