Solution Engineer – Strategic GSI Partnerships

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟢 Junior

💻 Ingénieur Solutions

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

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NICE

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1991

☁️ SaaS

🤖 Intelligence artificielle

📡 Télécommunications

SaaS • Artificial Intelligence • Telecommunications

NICE est un fournisseur leader de solutions d'automatisation du service client alimentées par l'IA, transformant les centres de contact en centres d'expérience client de classe mondiale. Leur plateforme CXone Mpower offre une automatisation complète des flux de travail du service client, intégrant agents humains et IA pour fournir des interactions client efficaces et personnalisées. Les offres de NICE comprennent l'IA pour l'expérience client, des solutions numériques et en libre-service, l'engagement et la gestion de la main-d'œuvre, ainsi que des plateformes de centres de contact entièrement basées sur le cloud. Ils sont reconnus comme un leader dans l'industrie des centres de contact en tant que service (CCaaS), fournissant des outils pour augmenter l'efficacité opérationnelle, l'engagement des employés et améliorer la satisfaction client.

Description

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe • Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning • Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes • Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression • Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways • Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs • Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate • Support functional and technical responses to RFIs, RFPs and partner-led bid submissions • Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability • Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership • Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them

🎯 Exigences

• Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering • Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners • Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences • Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions • Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users • Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets • Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options • Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time • Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals • Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.

🏖️ Avantages

• Join an ever-growing, market-disrupting global company • High-performing teams work in a fast-paced, collaborative and creative environment • Passionate, innovative, and excited to raise the bar with influential consulting partners