Member Value Consultant – Work Management Solutions

🕒 il y a 14 jours

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NISC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏢 Entreprise

☁️ SaaS

📡 Télécommunications

Enterprise • SaaS • Telecommunications

La National Information Solutions Cooperative (NISC) est une organisation de technologie de l'information qui développe, met en œuvre et soutient des solutions logicielles et matérielles pour nos membres/clients. Nous fournissons des solutions, des services et un support avancés à plus de 870 compagnies téléphoniques indépendantes, coopératives électriques et autres entités de distribution publique dans les 50 états, à Samoa américaines, à Palaos et au Canada.

Description

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices. • Analyze internal data to prioritize opportunities effectively and provide a plan. • Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices. • Develop and deliver software training to internal and external stakeholders as needed. • Coordinate and present at related workshops and industry related events as needed. • Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions. • Influence and gain Member interest around implementing new product functionality and/or best practices. • May be asked to record walk through product trainings and recordings with the internal Learning Center. • General expectation is primary focus is within one to multiple products within one to multiple industries. • Maintain an in-depth level understanding of product integrations. • Execute special projects with a moderate to high degree of difficulty with independence as needed or requested. • May be asked to help participate in NISC’s Member Information Conference, Advisory Meetings and other related events. • May be asked to mentor others. • Proactively engage internal departments and leadership on industry trends related to product road maps and direction. • May provide strategic input to internal and external senior level leaders around product utilization. • Serve as onsite champion and change manager for Member product initiatives. • Low to Moderate level amounts of travel required.

🎯 Exigences

• 8+ years of related experience preferred. • Experience with NISC Work Management Solutions and other portions of the NISC Enterprise Suite is helpful to this role, although not a requirement. • Advanced level knowledge of business-related software applications and services. • Advanced level knowledge of the Utility industries • Advanced level knowledge of Communications Industry • Advanced level knowledge of Project Management processes and theory • Excellent verbal and written communication skills. • Advanced presentation and training skills. • Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers. • Excellent research and problem-solving skills with excellent attention to detail. • Excellent ability to organize and prioritize. • Excellent ability to multitask and manage time. • Excellent ability to demonstrate professionalism. • Excellent ability to demonstrate effective decision making. • Excellent ability to set and manage internal and external Member/Customer expectations. • Ability to travel as often as necessary to meet the goals and objectives of the position. • Advanced level understanding of change management best practices. • Excellent ability to demonstrate initiative and accountability

🏖️ Avantages

• Other duties assigned.