Donor Engagement Specialist, Mandarin

🕒 il y a 15 jours

❄️ Minnesota – Distant

❄️ Minnesota – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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NMDP

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1987

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

NMDP est une organisation à but non lucratif (anciennement Be The Match) qui gère le registre national des donneurs de cellules souches sanguines et coordonne la thérapie cellulaire pour traiter les cancers du sang et d'autres troubles sanguins. Elle recrute et enregistre des donneurs, trouve des correspondances entre donneurs et patients, facilite les greffes, fournit un soutien aux patients et une aide financière, mène et finance des recherches et essais cliniques, et dirige des actions de sensibilisation et de collecte de fonds pour étendre l'accès aux thérapies cellulaires vitales.

Description

• Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media • Contact and educate donors about donation, commitment, and retention • Use open-ended questions, reflective listening, behavioral coaching, and conversation summaries to overcome donation barriers • Conduct advanced donor health screening and assess medical and non-medical factors affecting participation • Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances • Document and communicate resolutions and anticipated next steps • Coordinate blood draws, including appointment times, locations, kit ordering, donor/kit tracking, and follow-up forms • Complete operational activities, first-contact activities, documentation, and donor-file updates within established timelines and standards • Maintain donor confidentiality and identity using people finder tools appropriately • Update donor information and document activity in STAR Link/Salesforce • Maintain compliance and increase the number of donors progressing to donation • Maintain relationships with Donor Operations, donor center staff, collaborating departments, and external vendors • Support phlebotomy sites through relationships with Provider Services, NMDP KitMaker, laboratories, and draw sites • Collaborate with Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy, and Workup teams • Maintain knowledge of HLA and blood stem cell transplantation • Assist in maintaining the STAR Link donor database • Provide team backup, including coverage of general call queues • Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

🎯 Exigences

• Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation • Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change • Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience • Experience with basic word processing and data entry • Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications • Proficient computer skills while engaging with customers simultaneously • Advanced internet research skills, including familiarity with social media • Strong communication skills and ability to ask probing questions in a mission-driven call center environment • Ability to manage a high volume of challenging file types • Ability to use available people finder tools appropriately • Customer service, critical thinking, problem-solving, and emotional intelligence skills • Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail • Ability to convey medical information, manage confidential information, and maintain strong documentation practices • Ability to work independently and contribute to a team environment • Accuracy, attention to detail, and follow-through • Flexibility in work hours; evening/weekend hours may be required • Preferred: additional education in public health, psychology, or health promotion • Preferred: familiarity with medical terminology and advanced health screening • Preferred: familiarity obtaining informed consent • Preferred: experience in a target-driven sales environment • Preferred: familiarity with digital social platforms and social media applications

🏖️ Avantages

• Medical, dental, vision, life and disability benefits • Accident, critical illness and hospital benefits • Well-being benefits • Legal benefits • Identity theft benefits • Pet benefits • Retirement plan • Paid time off and holidays • Leave benefits • Incentive plans for eligible employees