Partner Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $60 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

NMI

Site WebLinkedInTous les Emplois

201 - 500 employés

💳 Fintech

☁️ SaaS

Fintech • Payments • SaaS

NMI est une plateforme mondiale de premier plan pour l'intégration des paiements, offrant une suite complète de solutions de paiement conçues pour simplifier et améliorer les processus de paiement pour les entreprises de toutes tailles. Leur plateforme propose des services tels que la gestion des relations marchands, des passerelles de paiement, la prévention de la fraude, et des outils pour les paiements eCommerce, en personne et mobiles. NMI sert une large gamme de clients, incluant des organisations de vente indépendantes, des développeurs de logiciels, des banques et des facilitateurs de paiement, les aidant à réduire les frictions liées à l'intégration et à augmenter l'efficacité des transactions. L'entreprise s'engage à favoriser l'innovation et à libérer de nouveaux potentiels de croissance à travers des solutions de paiement intégrées, flexibles et modulaires.

Description

• Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners. • Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts. • Partner closely with Customer Account Managers (CAMs) to align on partner priorities. • Monitor partner health across product utilization, support trends, and strategic risk indicators. • Identify friction points and develop action plans to improve outcomes. • Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices. • Contribute to business reviews, partner success plans with data-driven insights and recommendations. • Provide partner health and performance insights to support retention planning and renewal readiness. • Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes. • Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through. • Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners. • Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience. • Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends. • Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed. • Use partner performance data and industry insights to help shape expansion opportunities and account planning.

🎯 Exigences

• 3-5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or a related post-sale role in FinTech, Payments, SaaS, or platform-based technology environments. • Strong understanding of payment processing and partner ecosystems, including ISVs, ISOs, and acquiring relationships. • Experience managing large, complex, multi-stakeholder partner relationships in a strategic and consultative capacity. • Proven ability to drive product adoption, improve partner health, reduce risk, and support revenue expansion within existing accounts. • Strong analytical and operational mindset, with the ability to interpret performance data, identify trends, and translate insights into action plans. • Demonstrated ability to lead cross-functional coordination across Support, Product, Engineering, Sales, and post-sale delivery teams. • Excellent communication and stakeholder management skills, including the ability to lead business reviews, manage escalations, and influence internal teams. • Comfortable operating in a fast-paced, evolving environment where processes and playbooks continue to mature.

🏖️ Avantages

• Competitive compensation • Flex PTO Policy • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • 13 Paid Holidays • Bonusly colleague reward • Employee referral program • Paid Parental Leave