Customer Success Manager

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🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Unifyr

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

Unifyr est une plateforme de premier plan pour la gestion des relations avec les partenaires (PRM) et l'automatisation du marketing via les canaux (TCMA), conçue pour améliorer l'engagement des partenaires et l'intelligence économique. En s'intégrant nativement à divers outils, Unifyr optimise la gestion des fournisseurs et favorise des partenariats stratégiques et solides, aidant les entreprises à transformer les relations de canal en opportunités de croissance. La plateforme offre également un support personnalisé via l'IA et des fonctionnalités de reporting robustes pour suivre et améliorer la performance des canaux.

Description

• Unifyr is looking for an individual to join our Customer Success team. • The Customer Success Manager serves as a strategic trusted advisor and program owner for a portfolio of Unifyr clients, driving measurable business outcomes, platform adoption, and long-term customer value. • Own end-to-end customer relationships for assigned portfolio, serving as the primary strategic point of contact. • Develop and execute comprehensive annual Customer Success plans aligned with clients' business objectives and KPIs. • Conduct executive-level quarterly business reviews, presenting ROI analysis, success metrics, and strategic roadmaps. • Drive maximum platform adoption and feature utilization to ensure customers realize full value from their Unifyr investment. • Proactively identify and present expansion opportunities, collaborating with sales teams to drive upsell and cross-sell initiatives. • Lead renewal strategy and execution for assigned accounts, maintaining high retention rates and identifying expansion opportunities. • Analyze customer usage patterns, business metrics, and success indicators to develop actionable insights and recommendations.

🎯 Exigences

• Bachelor's degree or equivalent combination of education and experience • 3-5 years of customer success, account management, or consulting experience in B2B SaaS environments • Experience leading customer renewals, expansions, and complex strategic initiatives • Strong business acumen with deep understanding of sales, marketing, and customer service processes • Demonstrated ability to analyse complex business challenges and translate them into actionable solutions. • Proficiency in CRM systems (Salesforce), analytics platforms (Looker), and customer success tools

🏖️ Avantages

• Health insurance • Paid time off • Flexible work arrangements • Professional development