Senior Customer Success Manager

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $152 000 - $187 700 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Drata

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🔒 Cybersecurity

📋 Conformité

☁️ SaaS

💰 €100 000 000 Series B en 2021-11

Cybersecurity • Compliance • SaaS

Drata est une plateforme de gestion de la confiance et de conformité continue, native de l'intelligence artificielle, qui automatise les processus de gouvernance, de risque et de conformité (GRC) pour les entreprises. Elle centralise la collecte des preuves, la surveillance des contrôles, le suivi des risques internes et des fournisseurs, et l'automatisation des questionnaires pilotée par l'IA pour accélérer les audits, les examens de sécurité et les cycles de vente. Drata s'intègre à de nombreux systèmes, prend en charge plusieurs cadres de conformité (SOC 2, ISO 27001, HIPAA, RGPD, NIST, FedRAMP, etc. ), et cible les startups ainsi que les grandes entreprises cherchant à évoluer en toute sécurité et à prouver leur fiabilité.

Description

• Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success • Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth • Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress • Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans • Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction • Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies • Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

🎯 Exigences

• Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) • 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs. (Required) • 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value. (Required) • Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. • Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. • Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. • Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. • Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers.

🏖️ Avantages

• Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. • Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. • Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. • Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. • Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. • Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge.