Research Operations Manager – Contract, 3 Months

🕒 il y a 5 jours

🗽 New York – Distant

🗽 New York – Remote

⏳ Contrat

🟡 Intermédiaire

🟠 Senior

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OGC Global

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

🏢 Entreprise

☁️ SaaS

B2B • Enterprise • SaaS

OGC Global est une entreprise focalisée sur l'amélioration de la gestion de l'expérience client grâce à des méthodes rigoureuses et guidées par une vision stratégique. Ils se spécialisent dans le développement des programmes Voix du Client (VoC), en utilisant des partenariats avec Medallia et Qualtrics pour améliorer les plateformes d'expérience client. Leurs services comprennent les études de marché, où ils conçoivent des enquêtes et analysent des données pour aider les entreprises à mieux comprendre leurs marchés. La société possède également une expertise en intelligence économique et en science des données, utilisant des techniques de modélisation avancées pour obtenir des insights exploitables pour la prise de décisions. OGC Global collabore avec des entreprises du Fortune 100 dans divers secteurs, y compris les services financiers et les télécommunications, fournissant des solutions qui optimisent les processus et permettent des stratégies commerciales éclairées.

Description

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Serve as the primary liaison between internal stakeholders and external research vendors, coordinating across Legal, Privacy, Procurement, Cybersecurity, Finance, and other partner groups to facilitate vendor onboarding, approvals, compliance reviews, contract execution, and governance requirements. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks, including vendor records, contracts, compliance status, risk assessments, privacy and security reviews, audit documentation, and other required records to ensure operational transparency, regulatory compliance, and audit readiness. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking, identifying and escalating operational, contractual, privacy, security, or performance risks as needed. • Develop, document, and continuously improve vendor management processes, standards, and governance practices that drive consistency, accountability, transparency, and scalability across the organization. • Partner with internal stakeholders and external vendors to resolve operational issues, mitigate risk, and improve overall vendor effectiveness, compliance, and business partnership outcomes. • Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements. • Develop, maintain, and enhance budget trackers, dashboards, reporting tools, and operational metrics using Smartsheet and other platforms to provide visibility into budget performance, spending trends, and financial health. • Monitor budget utilization, forecast accuracy, and financial performance, proactively identifying variances, risks, and opportunities for improvement while recommending appropriate mitigation strategies. • Partner with leadership to support annual planning, forecasting, budget reviews, and financial reporting activities. • Collaborate with Finance and Procurement to ensure accurate budget allocation, timely invoice processing, payment reconciliation, and compliance with financial controls.

🎯 Exigences

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role. • Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes. • Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting. • Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions. • Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures. • Experience creating and maintaining dashboards, reporting frameworks, trackers, operational metrics, and KPI monitoring tools. • Experience utilizing Smartsheet, Monday.com, or similar workflow and operational management platforms to support vendor management, budget tracking, compliance oversight, reporting, and process execution. • Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through. • Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization. • Ability to quickly learn and adapt to new systems, tools, and technologies. • Ability to communicate clearly with both technical and non-technical stakeholders • Ability to manage multiple priorities, work independently, and navigate ambiguity within a fast-paced, evolving operational environment. • Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.

🏖️ Avantages

• N/A