Research & Vendor Operations Manager – Contract, 3 Months

🕒 il y a 3 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏳ Contrat

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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OGC Global

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

🏢 Entreprise

☁️ SaaS

B2B • Enterprise • SaaS

OGC Global est une entreprise focalisée sur l'amélioration de la gestion de l'expérience client grâce à des méthodes rigoureuses et guidées par une vision stratégique. Ils se spécialisent dans le développement des programmes Voix du Client (VoC), en utilisant des partenariats avec Medallia et Qualtrics pour améliorer les plateformes d'expérience client. Leurs services comprennent les études de marché, où ils conçoivent des enquêtes et analysent des données pour aider les entreprises à mieux comprendre leurs marchés. La société possède également une expertise en intelligence économique et en science des données, utilisant des techniques de modélisation avancées pour obtenir des insights exploitables pour la prise de décisions. OGC Global collabore avec des entreprises du Fortune 100 dans divers secteurs, y compris les services financiers et les télécommunications, fournissant des solutions qui optimisent les processus et permettent des stratégies commerciales éclairées.

Description

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management. • Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization. • Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements. • Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design. • Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management. • Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes. • Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks. • Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking. • Develop, document, and continuously improve vendor management processes, standards, and governance practices.

🎯 Exigences

• 3+ years relevant experience in operations, vendor management, procurement operations, research operations, compliance, project management, financial operations, or a related operational role. • Experience supporting vendor onboarding, contract administration, supplier management, compliance reviews, governance activities, and audit readiness processes. • Experience supporting budget management, including financial tracking, forecasting, invoice reconciliation, spend management, and operational reporting. • Demonstrated success coordinating complex cross-functional processes involving internal stakeholders, external vendors, and multiple business functions. • Experience developing, documenting, and optimizing operational workflows, governance processes, SOPs, and business procedures. • Strong analytical, problem-solving, organizational, and project management skills, with exceptional attention to detail and follow-through. • Strong written and verbal communication skills, with the ability to effectively coordinate and influence stakeholders across all levels of the organization. • Ability to quickly learn and adapt to new systems, tools, and technologies. • Strong proficiency with Microsoft Office Suite, including Excel and PowerPoint.

🏖️ Avantages

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off