Product Analytics Consultant, Customer Success Manager

🕒 il y a 15 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 14%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Omtera

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

💼 Conseil

☁️ SaaS

⚡ Productivité

Consulting • SaaS • Productivity

Omtera est un cabinet de conseil technologique spécialisé dans la mise en œuvre stratégique et l'intégration de solutions technologiques avancées pour les entreprises de divers secteurs. Ils s'associent à des plateformes leaders de l'industrie pour offrir des services technologiques personnalisés, permettant aux clients d'améliorer la productivité, d'optimiser les flux de travail et d'exploiter les données pour stimuler la croissance. Leur expertise réside non seulement dans la technologie mais aussi dans la gestion du changement et l'amélioration de l'engagement client, faisant d'eux un partenaire précieux pour les organisations cherchant la transformation et le succès durable.

Description

• Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel • Understand customers’ products, business models, growth objectives and analytics maturity • Design and review tracking plans, event structures, user properties and measurement frameworks • Help customers define meaningful KPIs and establish reliable product analytics practices • Build and optimise dashboards, reports, funnels, cohorts and retention analyses • Analyse user journeys, activation, conversion, engagement, retention and churn • Identify behavioural patterns, friction points and growth opportunities within customer products • Turn data into clear, actionable insights and recommendations for product, growth and leadership teams • Deliver regular insight sessions, workshops, business reviews and strategic presentations • Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development • Support customers in improving analytics adoption across their organisations • Own the customer relationship from onboarding through adoption, renewal and expansion • Build trusted relationships with product, growth, marketing, data and executive stakeholders • Create success plans based on customer objectives, priorities and expected outcomes • Track platform usage, customer health, adoption and engagement • Proactively identify risks, blockers and opportunities • Coordinate technical, commercial and strategic conversations across Omtera, customers and software partners • Manage customer communications, expectations, escalations and follow-up actions • Lead quarterly or periodic business reviews and demonstrate partnership value • Support renewal processes and identify upsell and cross-sell opportunities • Work with Omtera sales, solutions and technical teams to deliver a seamless customer experience • Support customers across multiple countries and time zones • Work directly with international clients from Türkiye, the UK, Europe, MENA and North America • Collaborate with teams from leading global software companies • Represent Omtera in customer meetings, workshops, partner sessions and industry events • Occasionally travel internationally for strategic customer meetings, workshops and partner events • Help customers implement and adopt analytics platforms, trust product data, improve product and growth decisions, improve conversion, activation, engagement and retention, generate measurable technology-investment value, and build long-term relationships with Omtera • Help Omtera grow its customer portfolio through strong delivery, trusted relationships, successful renewals and expansion opportunities

🎯 Exigences

• At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role • Hands-on experience with Mixpanel is strongly preferred • Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools • Strong understanding of product analytics concepts, including funnels and conversion, retention and cohort analysis, activation and engagement, user journeys, segmentation, churn, experimentation, and product and growth KPIs • Experience working directly with customers in a consulting, agency, SaaS or technology environment • Ability to understand a customer’s business challenge and translate it into an analytics approach • Strong presentation, facilitation and stakeholder-management skills • Confidence communicating with product managers, growth teams, data teams and senior executives • Commercial awareness and experience supporting renewals, account growth or upsell opportunities • Excellent written and spoken English • Strong organisational and project-management skills • Ability to manage multiple customers and priorities independently in a remote environment • A proactive, accountable and solution-oriented working style • Experience creating event taxonomies and measurement plans • Familiarity with mobile and web analytics implementation • Understanding of CDPs, data warehouses and customer-engagement platforms • Basic SQL knowledge or experience working with data teams • Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications • Previous responsibility for a portfolio of international customers

🏖️ Avantages

• 100% remote working environment • Opportunity to work with top-tier international brands • Direct collaboration with leading global software companies • Exposure to product, growth, data, customer engagement and AI projects • International customer portfolio across multiple industries and markets • Opportunities for international travel, events and partner meetings • High level of ownership and visibility within the company • A fast-moving environment where your ideas can directly influence how we work • Private health insurance • Birthday leave • Flexible remote-working culture • Learning, certification and professional-development opportunities • A collaborative team that values initiative, curiosity and measurable impact