Spanish-English Healthcare Customer Service Specialist

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Onboard

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1999

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Onboard est une agence de recrutement néerlandaise qui aide les organisations à trouver, attirer et retenir les bons employés. Elle fournit des services de recrutement incluant le RPO (soutien aux projets de recrutement), recruteurs intérimaires, branding employeur, communication sur le marché de l'emploi et campagnes de recrutement en ligne et hors ligne, et améliore les processus d'embauche et les événements de sélection. Onboard travaille dans des secteurs tels que la logistique, le marketing, les ventes et la santé, et se concentre sur des partenariats à long terme et des solutions de recrutement évolutives.

Description

• Act as the primary, empathetic voice for our Spanish-speaking community, providing exceptional service and resolving complex issues across various channels (phone, email, and chat). • Efficiently handle a wide range of inquiries regarding service usage, product troubleshooting, account management, and process clarification. • Systematically diagnose the root cause of customer issues and provide clear, simple, and effective solutions, escalating technical or medical-related matters to the appropriate expert teams when necessary. • Maintain detailed, confidential, and accurate records of all customer interactions and resolutions within our Customer Relationship Management (CRM) system, ensuring compliance with strict data privacy standards. • Collect and synthesize customer feedback to provide actionable insights for continuous service improvement and optimization of user experience. • Participate in internal team meetings and training sessions, communicating effectively in English for internal documentation and knowledge sharing.

🎯 Exigences

• Native or near-native fluency in Spanish (C1/C2 level) , both verbal and written, is non-negotiable. • Strong professional working proficiency in English (B2 level or higher) for seamless internal communication and training. • Proven experience (e.g., in a BPO, contact center, or support role) is preferred, especially within the healthcare, medical device, or pharmaceutical industries. • Proficient with common office software and the ability to quickly learn and master new systems, including CRM platforms. • Outstanding organizational skills, meticulous attention to detail, a proactive approach to problem-solving, and the ability to remain calm and professional in sensitive situations.

🏖️ Avantages

• Flexible work arrangements • Professional development opportunities