Senior Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 14 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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OneSource Virtual

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B en 2015-06

B2B • SaaS • Finance

OneSource Virtual est un fournisseur de premier plan de solutions BPaaS (Business Process as a Service) spécialement conçues pour les clients de Workday. Ils se spécialisent dans l'automatisation des tâches administratives liées à la paie, à la gestion des avantages sociaux, ainsi qu'aux services financiers et comptables. Avec un fort accent sur la précision et un soutien proactif, OneSource Virtual aide les organisations à maximiser leur investissement dans Workday, leur permettant de récupérer des ressources internes et de rationaliser les processus grâce à des services d'expert et une technologie innovante.

Description

• Handling overall responsibility for managing the customer relationship • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services • Acting as a liaison between the customer and varying OSV service delivery areas • Focus on ensuring services adoption and capturing feedback • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations • Prioritizing and driving resolution on escalated customer challenges • Promoting opportunities for two-way communication • Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology • Leveraging customer relationships as needed for prospect references • Keeping customers informed of process and procedural changes • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction

🎯 Exigences

• 2-5 years in a customer facing services role (consulting or account management) • Proven ability to collaborate and build strong relationships with customers, especially at the executive level • Proven ability to engage across corporate functions (Services, Professional Services, Product Management) • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars • Bachelor’s degree required or equivalent experience • Excellent organization, time management, and communication skills • Service industry experience a plus • Up to 30% travel • Passion for targeted customer focus

🏖️ Avantages

• Values-based culture • Upward mobility • Professional development opportunities