Senior Customer Success Manager

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Thrive Global

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

⚡ Productivité

🧘 Bien-être

🏢 Entreprise

💰 €80 000 000 Series C en 2021-07

Productivity • Wellness • Enterprise

Thrive Global est une entreprise dédiée à l'amélioration de la productivité et du bien-être grâce au changement de comportement et aux solutions de bien-être mental. Leur plateforme complète se concentre sur le diagnostic et le traitement de l'épuisement professionnel, sur la construction de cultures résilientes et sur l'utilisation d'outils de changement de comportement intégrés aux flux de travail quotidiens. Thrive Global collabore avec des scientifiques de premier plan pour informer leurs solutions et travaille avec des entreprises mondiales de renom pour intégrer les pratiques de bien-être directement dans le processus de travail. Ils proposent des intégrations avec des plateformes populaires comme Microsoft Teams, Slack et Webex pour soutenir la santé mentale et le bien-être des employés à tous les niveaux d'une organisation, des travailleurs de première ligne aux cadres dirigeants.

Description

• Own a defined portfolio of customers across the lifecycle, including renewals and expansion • Use AI-assisted workflows to prepare for high-stakes executive meetings — synthesizing stakeholder context, key priorities, recommended narrative, and anticipated questions so every interaction is calibrated and confident • Translate Thrive research, product updates, and feature launches into client-ready narratives, talking points, and industry-specific positioning — leveraging AI to accelerate and sharpen that translation layer • Build executive-ready QBRs and engagement summaries by pulling from data, metrics, past interactions, and customer priorities — using AI to generate first drafts that are insight-led, not just reporting-led • Develop tailored quarterly campaign and engagement plans grounded in customer goals, industry context, and audience — using AI to scale ideation and execution without sacrificing quality • Turn call notes and internal inputs into polished follow-ups, recaps, and next-step communications efficiently and consistently • Build ROI-driven renewal decks and expansion proposals grounded in usage data, program outcomes, and business impact • Monitor engagement and feedback signals to proactively identify risks and expansion opportunities — bringing recommended actions, not just flags • Forecast renewals and expansion in partnership with Sales, using data and AI-generated insights to strengthen the narrative • Partner cross-functionally to deliver adoption, engagement, and value realization across Sales, Product, Marketing, and Leadership • Represent the voice of the customer and escalate risks appropriately • Contribute to CS playbooks, AI workflow best practices, and process improvements that raise the bar for the whole team

🎯 Exigences

• BA/BS degree or relevant work experience • 7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company • Hands-on experience using AI tools in a professional context — meeting prep, communications, presentations, data synthesis, or customer strategy • Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards • Strong communication, analytical, problem-solving, and project management skills • Experience using Salesforce, G-Suite, Microsoft products, and Zoom • Working knowledge of tools like Coda and Looker is a plus • Experience with AI productivity platforms, customer health tooling, or workflow automation tools is a strong plus

🏖️ Avantages

• Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world. • Career Growth: Develop within the company and help shape our growth strategy. • Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits. • Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package. • Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match. • Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time , a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.