Customer Success Manager

🕒 il y a 3 jours

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Interact Software

Site WebLinkedInTous les Emplois

201 - 500 employés

🏢 Entreprise

☁️ SaaS

⚡ Productivité

Enterprise • SaaS • Productivity

Interact Software est un fournisseur de premier plan de solutions intranet conçues pour améliorer la communication interne et l'engagement des employés au sein des organisations. Leur plateforme propose un espace de travail numérique unifié qui intègre des outils de communication, de gestion de contenu et de collaboration, permettant aux équipes de travailler de manière plus efficace. Grâce à des fonctionnalités telles que la personnalisation de contenu pilotée par l'IA et l'accessibilité mobile, Interact Software vise à transformer la façon dont les entreprises communiquent et à favoriser une main-d'œuvre connectée.

Description

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. • Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding. • Plan and engage in regular strategic interactions with customers where the customer realizes value from the interaction and where we gain insight to future opportunity. • Maintain alignment on outcomes, value-measurement, change management and adoption strategy. • Analyze and respond to customer health data. • Identify customer issues and needs and work in partnership with internal teams and customer toward solutions. • Identify, qualify and drive upsell and expansion opportunities to meet targets. • Maintain a deep understanding of the product and communicate new features and functionality to customers regularly. • Function as the customer advocate and translate customer usage and feedback into actionable insights.

🎯 Exigences

• Bachelor’s degree or relevant experience. • Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role (SaaS experience preferred). • Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes. • Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification). • Knowledge of customer success systems. • Advanced Knowledge/use of MS365 tools.

🏖️ Avantages

• 25 Holidays/PTO (with the option to buy and sell additional days) • 401K contributions after 3 months service • Company healthcare plans or 3rd party reimbursement • Voluntary Dental, Vision and Life Cover • Flexible Saving Account • Employee Discount and Reward Program • Reimbursement for use of personal mobile phone