Strategic Client Success Manager

🕒 il y a 3 jours

☕ Washington – Distant

☕ Washington – Remote

💵 $150 000 - $170 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Leap

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

⚕️ Assurance santé

🤝 B2B

💰 €1 000 000 Venture Round - LEAP HEALTH en 2024-03

Healthcare Insurance • B2B

Leap est la seule solution transparente de gestion des prestations d’infusion spécialisée pour les employeurs. Elle élimine les majorations cachées sur les médicaments et offre une coordination complète des soins d’infusion spécialisés, depuis l'approvisionnement pharmaceutique jusqu'aux soins infirmiers à domicile, afin de réduire les coûts des médicaments spécialisés et de simplifier l'expérience du patient. Leap dessert les employeurs autofinancés, les courtiers/consultants et les patients avec un modèle de soins activé par la technologie qui réduit les dépenses d'infusion, améliore l'engagement et offre des économies substantielles dès l'année en cours.

Description

• Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention • Develop and execute account plans aligned to client healthcare and cost-containment strategies • Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs • Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics • Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations • Demonstrate strong executive presence in data-driven discussions with senior stakeholders • Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams • Increase patient engagement and program utilization within existing accounts • Support finalist presentations, client references, and testimonials to drive new business • Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery • Collect and synthesize client feedback to inform process and product improvements • Proactively identify account risks and execute mitigation strategies to protect retention

🎯 Exigences

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success • Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs • Proven track record of driving revenue retention and high client satisfaction • Strong executive presence with the ability to present performance data and insights effectively • Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment • Collaborative team player with strong analytical and problem-solving skills • Preferred location: Central Time Zone • Willingness to travel up to 30%

🏖️ Avantages

• Offers Equity