Customer Success Manager

🕒 il y a 3 jours

🏄 California – Distant

🏄 California – Remote

💵 $110 000 - $120 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Harness

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness est une plateforme de livraison de logiciels qui permet aux organisations de rationaliser le processus de développement grâce à l'intégration continue (CI) et à la livraison continue (CD). La plateforme offre des outils pour gérer les dépôts de code, l'infrastructure en tant que code, et les feature flags, tout en fournissant des insights sur les processus d'ingénierie logicielle. Harness permet aux développeurs d'accroître leur productivité tout en garantissant la sécurité et la fiabilité dans le cycle de vie du déploiement logiciel.

Description

• Drive adoption and outcomes • Build and run success plans tied to customer goals, milestones, and measurable outcomes • Establish a repeatable operating cadence that keeps onboarding and adoption moving • Monitor engagement and usage signals to proactively remove friction and drive progress • Deliver QBRs and EBRs that connect Harness usage to customer outcomes • Produce crisp BVR style recaps that document value delivered, risks, and next steps • Maintain stakeholder alignment across technical and executive audiences • Maintain clear renewal status, timeline, and risk posture across your portfolio • Surface risk early and coordinate action plans to keep customers on track • Partner closely with Sales to ensure renewals are proactive, clean, and value backed • Drive clear ownership and follow through on customer action items and escalations • Keep customer records accurate and current in Salesforce and Gainsight • Coordinate cross functional resources to unblock customers and stabilize outcomes

🎯 Exigences

• 5+ years in Customer Success, Technical Account Management, or SaaS post sales • Track record of driving adoption, retention, and renewal outcomes in complex accounts • Strong executive ready communication and structured customer execution • Comfortable working across internal teams to drive results and resolve blockers • Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)

🏖️ Avantages

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet reimbursement • Commuter benefits