Manager, Customer Success – Mid-Market

🕒 il y a 3 jours

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CompanyCam

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

☁️ SaaS

💰 €30 000 000 Series B en 2021-10

SaaS • Construction

CompanyCam est une plateforme logicielle conçue spécifiquement pour les entrepreneurs afin de gérer la documentation de leurs chantiers. Elle propose des outils pour la capture de photos et de vidéos, des annotations, des communications intégrées et des fonctionnalités collaboratives qui permettent aux équipes de documenter et de suivre l'avancement des travaux en temps réel. La plateforme prend en charge les intégrations avec d'autres logiciels et offre des actions alimentées par l'IA pour générer des rapports et organiser les informations. CompanyCam est largement utilisé dans divers métiers, aidant les professionnels à organiser les projets, à maintenir la responsabilité et à communiquer efficacement avec les équipes et les clients.

Description

• Lead, coach, and develop a team of Mid-Market Customer Success Managers and Implementation Specialists, setting a high bar for customer outcomes and team performance • Create a culture of accountability, ownership, and continuous improvement across the customer success organization • Manage team performance across onboarding, adoption, retention, renewals, and expansion initiatives • Own team-level KPIs including GRR, NRR, customer health, implementation timelines, and retention metrics • Partner with team members on account strategy, customer escalations, renewal planning, and risk mitigation efforts • Improve onboarding workflows and implementation processes to help customers achieve value quickly and consistently • Use customer data and trends to identify risks, opportunities, and areas for operational improvement • Collaborate cross-functionally with Sales, Product, Engineering, and leadership to improve the customer experience and influence segment strategy • Support strategic customer relationships and high-impact accounts when needed • Assist with hiring, onboarding, and ongoing development of Customer Success team members

🎯 Exigences

• 3–5 years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles • 1–2 years of leadership or people management experience, preferably within SaaS or a high-growth technology environment • Experience managing customer retention, adoption, onboarding, or expansion initiatives • Strong operational mindset with experience using KPIs and customer metrics to drive decisions and improve outcomes • Excellent communication and relationship-building skills with customers, executives, and cross-functional stakeholders • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Strong problem-solving skills, customer advocacy, and a proactive approach to improving processes • Comfortable navigating ambiguity while driving accountability and clarity across teams • Experience supporting mid-market or commercial customer segments preferred • Construction, field services, or related industry experience is a plus • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving. • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

🏖️ Avantages

• meaningful equity • health insurance • retirement plans • paid time off