Customer Success Manager, Commercial

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $160 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Skydio

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🔧 Matériel

🤖 Intelligence artificielle

🔐 Sécurité

💰 €170 000 000 Series E - Skydio en 2024-11

Hardware • Artificial Intelligence • Security

Skydio est un fabricant de systèmes de drones autonomes qui combinent une intelligence artificielle avancée embarquée, des capteurs et des logiciels cloud pour automatiser le vol pour des missions d'inspection, de sécurité, de sûreté publique et de cartographie. Sa gamme de produits (incluant les X10, X10D, R10, stations d'accueil, et logiciels tels que Skydio Autonomy et DFR Command) est conçue pour une prise de conscience rapide de la situation, des inspections automatisées, la sécurité des sites et des déploiements de Drones en tant que Premiers Intervenants pour les clients gouvernementaux, les services publics et les entreprises. Skydio fournit du matériel, des logiciels et des services intégrés pour permettre des opérations plus sûres, plus rapides et plus autonomes dans des environnements difficiles.

Description

• Build scalable processes for customer on-boarding and post-sales success • Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow-ups • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs • Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements • Create customer loyalty through account management • Advocate for enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology • Ensure expansions and renewals through helping customers realize their desired outcomes. • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Exigences

• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises. • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement • Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion. • A strong desire to learn, innovate, and adapt to a growing and changing environment. • Willingness to travel approximately 40%.

🏖️ Avantages

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay