Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 4 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Coherent Corp.

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10 000+ employés

Fondée en 1966

🔧 Matériel

📡 Télécommunications

Hardware • Manufacturing • Telecommunications

Coherent Corp. est un fournisseur de premier plan de lasers et de composants optoélectroniques. L'entreprise est spécialisée dans la fourniture de produits photoniques et optiques innovants pour une large gamme d'industries, y compris l'aérospatiale, les télécommunications, les sciences de la vie et la fabrication. Coherent propose des solutions incluant des systèmes de découpe et de soudage laser, des transceivers optiques, des outils de fabrication de semi-conducteurs, et des solutions d'éclairage avancées pour la détection 3D. Grâce à son expertise technologique, Coherent soutient à la fois les applications scientifiques et industrielles, contribuant significativement aux avancées en IA, dans le domaine de la santé, et à la durabilité environnementale.

Description

• Own the full post-sale journey for your portfolio - from onboarding and adoption through to renewal and expansion • Drive platform adoption by engaging customers on the features and workflows that matter most to their business outcomes • Lead regular business reviews and build tailored success plans that align customer goals with Coherent's capabilities • Own renewals end-to-end, starting conversations 6+ months ahead of contract end to protect and grow ARR • Identify expansion opportunities and partner with Sales to qualify and close them • Act as the primary escalation point for critical issues, coordinating with Support and advocating internally on customers' behalf • Build strong relationships with executive stakeholders and develop customer advocates for case studies and referrals • Use health scores, usage data, and commercial signals to prioritise your time across the portfolio.

🎯 Exigences

• 4–6 years in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS • Track record of managing a high-volume portfolio of SME or commercial accounts, including owning renewals • Experience in insurance or financial services, combined with experience selling or supporting enterprise software • Commercially minded with a strong grasp of SaaS metrics (ARR, NRR, churn, expansion) • Excellent communicator, confident presenting to customers and internal leadership • Data-driven and highly organised - comfortable working across CRM, usage analytics, and health dashboards to prioritise effectively • Nice to have: Experience with CS platforms such as Gainsight or ChurnZero • Advanced Excel skills - comfortable getting into a customer's workbook to debug formulas and diagnose issues.

🏖️ Avantages

• Competitive salary packages • Health Insurance (Medical and Dental) • Flexible working • Special Events (Hackathons, etc.) • No formal dress code • Non-hierarchical organisation (no BS) • Generous leave benefits • Fun international work environment • Global mobility opportunities