Manager, CRM & Sales Operations

🕒 il y a 5 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Live Nation Entertainment

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

📱 Médias

💰 Post-IPO Debt en 2023-01

Media • Entertainment

Live Nation Entertainment est le leader mondial du divertissement en direct, offrant des expériences inoubliables à travers le monde. Axé sur les artistes et guidé par les fans, Live Nation collabore avec les musiciens pour donner vie à leur créativité sur des scènes internationales. En tant que principal producteur de concerts, vendeur de billets et connecteur de marques à la musique, la plateforme de Live Nation domine le marché dans ces trois industries clés. Leur mission s'étend au-delà du divertissement, visant à élever, inspirer et créer des souvenirs grâce à la puissance de la musique live.

Description

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems. • Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access. • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement. • Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices. • Maintain and update technical documentation, such as process guides, field definitions, and configuration notes. • Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs. • Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed. • Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.

🎯 Exigences

• Bachelor’s Degree preferred • Salesforce Certified Platform Administrator credential • 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts • Clear, effective interpersonal communication skills • Strong knowledge of Salesforce user management, security, and automation • Experience supporting Salesforce integrations, AI-driven sales tools, and data operations • Working knowledge of Salesforce reporting, dashboards, and subscriptions • Strong documentation skills for training materials and system configurations • Detail-oriented, process-driven approach to Salesforce support and data integrity

🏖️ Avantages

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match