Customer Success Manager

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OpenLoop

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

☁️ SaaS

🤝 B2B

🏢 Entreprise

💰 €15 000 000 Series A - OpenLoop Health en 2023-03

SaaS • B2B • Enterprise

OpenLoop est une plateforme de télésanté en marque blanche et un fournisseur de services gérés qui aide les organisations à lancer et à développer des programmes de soins virtuels. Elle combine une technologie SaaS personnalisable (planification, réservation, paiements, intégrations EHR/API) avec des services de dotation clinique, de validation des compétences, de couverture par les payeurs et de gestion du cycle de revenus (RCM), ainsi qu'un support réglementaire/légal et une assistance patient 24/7. OpenLoop sert des régimes de santé, des hôpitaux et des systèmes de santé, des détaillants, des employeurs et des entreprises de santé numérique avec des opérations alimentées par l'IA, un réseau de cliniciens à l'échelle nationale et une large couverture d'assurance incluant Medicare et Medicaid.

Description

• Support assigned clients as a day-to-day point of contact, ensuring timely responses and a positive client experience. • Execute onboarding and implementation workflows in partnership with internal teams, following established processes and timelines. • Deliver standardized training and education sessions to clients using existing materials and playbooks. • Assist in monitoring client activity and engagement, escalating risks or concerns to leadership when needed. • Follow defined processes to troubleshoot client issues, partnering with internal teams for resolution. • Maintain accurate records of client interactions, updates, and activities in CRM and internal systems. • Support ongoing client communications, including check-ins, updates, and follow-ups based on team guidance. • Develop working knowledge of OpenLoop’s programs, products, and services to effectively support client needs. • Collaborate with cross-functional teams to ensure smooth execution of client workflows. • Surface client feedback and recurring issues to Customer Success leadership for continuous improvement. • Contribute to team initiatives and complete assigned tasks to support overall Customer Success objectives. • Other duties as assigned.

🎯 Exigences

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience). • 1–3 years of experience in customer success, account management, onboarding, or a related client-facing role. • Strong communication skills with the ability to clearly explain information and follow structured processes. • Detail-oriented and organized, with the ability to manage multiple tasks with guidance. • Comfortable working within defined workflows and using established tools and systems. • Problem-solving mindset with the ability to escalate issues appropriately when needed. • Experience with CRM systems or customer success tools is a plus. • Eager to learn, coachable, and able to adapt in a fast-paced environment.

🏖️ Avantages

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more