CSM Manager – Public Safety, Major Markets

Emploi pas sur LinkedIn

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $185 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Skydio

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🔧 Matériel

🤖 Intelligence artificielle

🔐 Sécurité

💰 €170 000 000 Series E - Skydio en 2024-11

Hardware • Artificial Intelligence • Security

Skydio est un fabricant de systèmes de drones autonomes qui combinent une intelligence artificielle avancée embarquée, des capteurs et des logiciels cloud pour automatiser le vol pour des missions d'inspection, de sécurité, de sûreté publique et de cartographie. Sa gamme de produits (incluant les X10, X10D, R10, stations d'accueil, et logiciels tels que Skydio Autonomy et DFR Command) est conçue pour une prise de conscience rapide de la situation, des inspections automatisées, la sécurité des sites et des déploiements de Drones en tant que Premiers Intervenants pour les clients gouvernementaux, les services publics et les entreprises. Skydio fournit du matériel, des logiciels et des services intégrés pour permettre des opérations plus sûres, plus rapides et plus autonomes dans des environnements difficiles.

Description

• Maintain a high-accountability, high-trust team culture grounded in Skydio values. • Lead, coach, and develop a team of CSMs supporting 20x Major Market DFR customers. • Drive team performance against adoption metrics and customer health. • Serve as a senior escalation point for high-priority customer issues, helping resolve complex challenges while maintaining strong customer trust and confidence. • Partner closely with Sales, Product, Engineering, and other Mission Success leaders to support major accounts and ensure customer outcomes. • Coach team members to build strong executive and operational relationships with stakeholders across public safety agencies. • Ensure the team is proactively identifying and managing account risk, driving customer outcomes, and maintaining strong engagement throughout the customer lifecycle. • Communicate clearly and effectively - bringing clarity to executives, actionable coaching to direct reports, and confidence to customers and cross-functional partners. • Spend time in the field with customers and team members to support execution, strengthen relationships, and stay close to the operational needs of the business. • Identify themes in customer feedback, program risk, and operational blockers, and work cross-functionally to improve the customer experience and internal execution. • Help shape the future of the DFR Major Markets function through hiring, talent development, team design, and process improvement.

🎯 Exigences

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement) • A strong desire to learn, innovate, and adapt to a growing and changing environment • Willingness to travel approximately 30% • Ability to obtain Part 107 certificate • Prior people management experience; ideally in Customer Success, Program Management, Mission Success, or a similar post-sales function • Familiarity with Public Safety technology programs, UAS operations, or related drone technologies • Experience serving as an escalation point for critical customer situations and driving resolution across multiple internal teams

🏖️ Avantages

• Competitive base salaries • Equity in the form of stock options • Comprehensive benefits packages • Paid vacation time • Sick leave • Holiday pay • 401K savings plan