Customer Success Specialist

🕒 il y a 6 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $50 000 - $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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BinSentry

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2017

🌾 Agriculture

🔧 Matériel

☁️ SaaS

Agriculture • Hardware • SaaS

BinSentry est une entreprise qui propose des capteurs à vision-machine auto-nettoyants, améliorés par l'IA et alimentés à l'énergie solaire, associés à une plateforme d'abonnement cloud pour surveiller les stocks d'aliments dans les bacs et silos pour les exploitations d'élevage et de nutrition animale. Ils combinent un matériel installé, des équipements garantis à vie et un modèle de service géré (installation, maintenance, analyses et gestion des événements critiques) pour fournir des données d'inventaire en temps réel et exploitables qui réduisent le gaspillage d'aliments, les coûts de transport et de main-d'œuvre, ainsi que les événements de rupture de stock pour les grands clients agricoles.

Description

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts. • Deliver strong onboarding and training program to BinSentry’s commercial Customers • Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training • Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful • Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers • Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users • Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion. • Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers • Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication • Listen to customers and ensure a strong customer feedback loop exists throughout the company

🎯 Exigences

• University/College degree or equivalent • 3+ years of Customer Success experience or equivalent in Account Management • 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR • Familiarity with following onboarding / training processes • Knowledge of or willingness to learn agricultural feed supply chain • Must have a valid passport • Must be willing to travel at least 25% of the time

🏖️ Avantages

• Comprehensive benefits package, including health, and dental • Competitive compensation and an equity and bonus package • A meaningful mission in which you are invited to participate • Brag-worthy swag