Senior Customer Success Manager

🕒 il y a 6 jours

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OuterSignal

Site WebLinkedInTous les Emplois

1 - 10 employés

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

OuterSignal est une plateforme SaaS d'intelligence client qui aide les marques de e-commerce et de vente directe aux consommateurs à identifier en temps réel leurs clients à forte valeur ajoutée, influenceurs et pistes B2B stratégiques à partir de leurs données de commande. Elle offre des fonctionnalités de détection des clients VIP, de segmentation approfondie de l'audience, d'analytique des personas et démographique, ainsi que des exports en un clic vers les plateformes publicitaires et les CRM permettant ainsi aux marques de personnaliser leur marketing, découvrir des opportunités de vente au détail ou de partenariat, et de réagir immédiatement aux insights. Le produit s'intègre aux environnements techniques des marchands (par exemple, Shopify, Meta, CRM) et met l'accent sur les alertes en temps réel, la création de lookalikes et l'activation de segments pour améliorer la valeur vie client et la performance des campagnes.

Description

• Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team

🎯 Exigences

• 3-6 years in agency account management, customer success, or implementation roles • Experience in eCommerce, DTC brands, or marketing technology strongly preferred • Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech • Has worked in fast-paced, high-growth environments - startup or agency • Proven track record of managing multiple client accounts simultaneously • Consultative mindset, strong communicator and data-curious

🏖️ Avantages

• Impact: Join at the ground floor where your work directly influences company trajectory • Growth: Rapid company growth creates exceptional learning and advancement opportunities • Flexibility: Remote-first culture with autonomy over your work • Team: Work alongside the founding team • Mission: Revolutionizing the way brands understand and market to their customers