Customer Success Manager

🕒 il y a 6 jours

🦌 Connecticut, Florida, +17 états de plus – Distant

🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $85 000 - $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Transfr

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🥽 RA/RV

📚 Éducation

🤝 B2B

💰 €40 000 000 Series C - Transfr en 2023-09

AR/VR • Education • B2B

Transfr est une entreprise qui développe des solutions immersives de découverte de carrières et de formation professionnelle basées sur la réalité virtuelle (VR) pour aider les étudiants, les demandeurs d'emploi et les travailleurs à découvrir et à se préparer à des carrières rémunératrices. Leurs produits incluent Transfr Trek (application web de découverte de carrières avec plus de 50 simulations VR et plus de 150 carrières) et Transfr Train (plus de 330 simulations de formation VR conformes aux normes de sécurité et industrielles américaines) utilisées par les établissements de K-12, l'enseignement supérieur, les conseils de développement de la main-d'œuvre, les ONG et les employeurs. Transfr se concentre sur les parcours de la salle de classe à la carrière, les partenariats de la main-d'œuvre et les résultats d'apprentissage mesurables grâce aux simulations XR et une plateforme web associée.

Description

• Manage a book of business exceeding 150 accounts by utilizing internal tools and automated workflows to provide consistent and high-quality support across the entire customer lifecycle. • Leverage provided resources, playbooks, and technology to rapidly move customers from signature to "First Value," to ensure a streamlined onboarding experience that sets the foundation for long-term utilization. • Monitor customer health signals and automated triggers to proactively identify at-risk accounts. Prioritize outreach based on usage data and notifications to mitigate churn across a large portfolio. • Execute "one-to-many" communication strategies, such as office hours, automated email campaigns, and digital value reviews to drive engagement and adoption without sacrificing personalized quality. • Partner closely with Account Management (AM) to hand off renewal-ready accounts and collaborate with Support and Product teams to resolve common technical hurdles at scale. • Maintain rigorous documentation and activity logging within the CSRM/CRM to ensure leadership visibility into the health and trends of the high-volume segment.

🎯 Exigences

• 3+ years of experience in Customer Success or Account Management, including 1 + year managing high-volume portfolios (100+ accounts) • Experience using Customer Success automation platforms such as ClientSuccess, Gainsight, ChurnZero, or similar tools • Strong written and verbal communication skills • Experience onboarding customers • Proven ability to build and maintain strong customer relationships • Willingness and ability to travel periodically to customer and partner sites (approximately 25% travel)

🏖️ Avantages

• Medical, dental, and vision insurance • Annual professional development budget for each employee • 401(k) savings plan • Life, AD&D, and disability insurance coverage • Company-provided laptop and other necessary equipment • Paid time off (PTO) to support work-life balance • Paid company holidays • Company-paid parental leave • Flexible work arrangements in a remote-first environment with employees across the U.S.