Customer Success Manager, Spanish Speaking

🕒 il y a 6 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Hostaway

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🏠 Immobilier

SaaS • Travel • Real Estate

Hostaway est un logiciel complet de gestion de locations saisonnières qui aide les gestionnaires de biens à rationaliser et automatiser chaque aspect de leur activité. Fondée en 2015, l’entreprise propose un large éventail de fonctionnalités pour renforcer l’efficacité de la gestion, notamment un Channel Manager, une messagerie automatisée, une tarification dynamique et le suivi financier. Hostaway s’intègre aux principales plateformes de réservation en ligne telles qu’Airbnb, Vrbo et Booking. com, et offre un tableau de bord centralisé pour gérer les réservations, les communications avec les voyageurs et les opérations. Réputée pour son API robuste, Hostaway permet des intégrations personnalisées et est plébiscitée par des milliers de gestionnaires de biens dans le monde. L’entreprise dispose d’un support client 24/7 primé et d’une suite d’outils conçue pour évoluer avec votre croissance, de quelques annonces à plusieurs milliers. Hostaway est idéal pour les gestionnaires de locations saisonnières souhaitant élargir leur portée, augmenter leurs réservations et optimiser leurs processus de gestion.

Description

• Drive the adoption of our platform among a diverse client base. • Develop strong relationships with customers and implement strategies to increase retention and satisfaction. • Serve as the primary contact for any significant issues our customers face. • Regularly check in with clients to ensure they are satisfied with our services. • Identify opportunities for customers to use more of our services to help their businesses grow. • Conduct webinars, create user guides, and provide other training materials. • Collaborate with the sales and product teams to share customer insights. • Monitor and report on account health, usage, and client satisfaction metrics.

🎯 Exigences

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry. • Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts). • Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance. • Demonstrated ability to build strong relationships with customers and manage client expectations. • Excellent problem-solving skills, with a knack for turning complex issues into simple solutions. • Experience with Salesforce and Zendesk are nice to have. • Native level English and Spanish proficiency is required for this role.

🏖️ Avantages

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.