Senior Manager, CRM, Data & Membership Systems

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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MRC | Merchant Risk Council

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2000

🤝 À but non lucratif

💳 Fintech

📚 Éducation

Non-profit • Fintech • Education

MRC | Merchant Risk Council est l'association mondiale à but non lucratif par excellence dédiée à la protection de l'intégrité du commerce électronique grâce à une expertise approfondie dans le traitement des paiements, la prévention de la fraude et la gestion des risques. Le MRC propose des services d'adhésion, des événements sectoriels, une certification (CPFPP), de l'apprentissage en ligne, du plaidoyer et de la recherche aux professionnels des paiements et de la fraude, aux commerçants et aux fournisseurs de solutions à l'échelle mondiale, créant des forums pour la collaboration, le développement professionnel et l'engagement politique.

Description

• Serve as the primary administrator and strategic owner for Salesforce and related membership systems. • Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes. • Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management. • Maintain documentation for systems, processes, automations, integrations, and operational procedures. • Evaluate and recommend improvements to business systems, workflows, and platform usage. • Oversight and collaboration on integrations between Salesforce and connected business platforms. • Partner with internal teams and vendors to improve interoperability and automation between platforms. • Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems. • Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making. • Assist departments with reporting requirements, segmentation, operational analytics, and process optimization. • Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions. • Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions.

🎯 Exigences

• 5+ years of experience administering Salesforce or comparable CRM/business systems. • Experience managing integrations between SaaS business platforms. • Strong understanding of CRM data structures, workflows, reporting, and operational processes. • Excellent analytical, troubleshooting, organizational, and communication skills. • Ability to balance strategic thinking with hands-on execution. • Experience coordinating with external vendors, consultants, or implementation partners. • Strong communication skills with the ability to translate technical concepts and system impacts into practical guidance for business stakeholders. • Preferred Salesforce Certified Administrator. • Experience with association management systems (AMS), membership organizations, nonprofit operations, or event technology platforms. • Familiarity with platforms such as HubSpot, Cvent, Sitecore, learning management systems, or financial systems integrations. • Experience with middleware/integration tools and APIs. • Experience with data governance, reporting strategy, or business intelligence tools. • Experience documenting operational processes and systems architecture.

🏖️ Avantages

• N/A