Customer Success Manager

🕒 il y a 3 jours

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Compliancy Group

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2005

⚕️ Assurance santé

☁️ SaaS

📋 Conformité

Healthcare Insurance • SaaS • Compliance

Compliancy Group est un fournisseur de premier plan de logiciels de gestion de la conformité dans le secteur de la santé, qui simplifie les complexités du maintien de la conformité avec des réglementations telles que HIPAA, OSHA et SOC 2. Leur plateforme offre une variété de fonctionnalités, y compris la gestion des politiques avec plus de 100 modèles, la formation en conformité, les évaluations des risques, les rapports d'incidents et la gestion des fournisseurs, le tout conçu pour rationaliser et améliorer les efforts de conformité des organisations de santé. Compliancy Group vise à aider les prestataires de soins de santé à construire des programmes de conformité efficaces tout en gérant les risques et en protégeant efficacement les informations sensibles.

Description

• Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction. • Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization. • Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities. • Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio. • Partner closely with Finance to resolve payment disputes, escalations, and account issues. • Monitor account health and identify opportunities to improve customer engagement and retention. • Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities. • Collaborate with Support and Product teams to advocate for customer needs and improve processes. • Act as a true customer champion - focused entirely on helping customers succeed.

🎯 Exigences

• 2+ years of experience in Customer Success, Account Management, Client Services, or a related role. • Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach. • Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset. • Goal-oriented, especially when it comes to achieving retention and satisfaction targets. • Comfortable collaborating across teams, including Finance, Product, and Support. • Experience in SaaS or subscription-based business models preferred. • Bachelor’s degree or equivalent professional experience is a plus.

🏖️ Avantages

• Health insurance • 401K with company match • Generous PTO • Extensive training and professional development