Client Success Coordinator

🕒 il y a 3 jours

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TechnologyAdvice

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🛍️ eCommerce

📱 Médias

B2B • eCommerce • Media

TechnologyAdvice est une entreprise de médias et de technologie qui fournit des insights et des recommandations sur les produits et services technologiques destinés aux entreprises (B2B). La société se spécialise dans l'aide aux organisations pour prendre des décisions d'achat éclairées en offrant des analyses d'experts et des comparaisons de diverses solutions logicielles incluant des logiciels RH, CRM, outils de gestion de projets, et systèmes de business intelligence. Grâce à des analyses basées sur les données et de recherches approfondies, TechnologyAdvice vise à simplifier le processus d'achat technologique et à offrir des ressources précieuses pour les entreprises cherchant à mettre en œuvre de nouvelles solutions numériques.

Description

• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals. • Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise. • Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes. • Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions. • Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success. • Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations. • Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.

🎯 Exigences

• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom. • Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy. • Highly organized, able to juggle multiple accounts while still giving each client personal attention and care. • Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers. • Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals. • Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date. • Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations. • A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements. • Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward. • Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

🏖️ Avantages

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives. • Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. • Remote-First Culture: Work from the comfort of your home. • Flexible PTO: Take the time you need, when you need it. • Health Coverage: Medical, dental, and vision plans for you and your family. • Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage. • 401K with Match: Secure your future with our company-matched retirement savings. • Paid Parental Leave: Support for new parents during life’s special moments. • Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements. • Pet Insurance: Care for your furry family members. • Speaker Series Bonus: Present in our monthly speaker series and earn a bonus. • Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning. • Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years. • In-Office Perks: Enjoy catered lunches for our in-office team.