Senior Client Success Manager

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EverService Holdings, LLC

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501 - 1000 employés

🤝 B2B

💰 Private Equity Round en 2018-10

Marketing • B2B • Technology

EverService Holdings, LLC est une entreprise qui fournit des services de marketing, de site web et d'engagement adaptés à plus de 10 000 entreprises. Ils offrent une gamme de services incluant des solutions de gestion de sites web, le SEO, le marketing digital, la gestion des ventes et des campagnes, la planification et la réservation, les services de réponse 24/7, ainsi que des solutions technologiques telles que l'intégration de CRM et de EHR. EverService dessert divers secteurs, y compris le juridique, la santé et les services à domicile, avec un accent sur la croissance des affaires grâce à des stratégies marketing spécialisées et des solutions numériques. Leurs filiales, telles que Blue Corona, Alert Communications et Nexa, contribuent à leurs offres de services complètes.

Description

• Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication • Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service • Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes • Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4) • Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations • Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance • Recommend marketing products, services, and strategies aligned with each client's goals and business needs • Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention • Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth

🎯 Exigences

• 4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing role • Demonstrated experience managing client relationships and supporting performance-driven digital marketing campaigns • Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing • Proficiency with content management systems such as WordPress • Familiarity with website analytics, tracking platforms, and performance optimization best practices • Excellent communication, presentation, and relationship-building skills • Ability to manage multiple priorities in a fast-paced, collaborative environment • Strong analytical mindset with a passion for delivering outstanding client service and driving measurable results

🏖️ Avantages

• Remote-first working environment • Performance based bonuses to reward excellence • Medical, Dental, Vision, and Life Insurance • 401(k) matching to help you plan for your future • 6 weeks of paid parental leave for new parents • $2000 annual tuition reimbursement for continued education • Monthly data stipend to support your remote work environment • Paid Vacation and sick time off for work-life balance • 11 paid holidays to enjoy throughout the year • Paid days for a Cause to give back to your community • Paid birthday holiday to celebrate your special day • Comprehensive Employee Assistance Program for personal support • Leadership and career advancement opportunities • Anniversary rewards to celebrate milestones