Customer Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $85 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Onit

Site WebLinkedInTous les Emplois

501 - 1000 employés

☁️ SaaS

🏢 Entreprise

🤖 Intelligence artificielle

SaaS • Enterprise • Artificial Intelligence

<Onit> est une entreprise spécialisée dans les logiciels de gestion des opérations juridiques et de gestion juridique d'entreprise, basés sur l'intelligence artificielle. Elle offre des solutions pour la gestion des dépenses et des dossiers juridiques, la gestion du cycle de vie des contrats (GCV), la facturation électronique, la gestion des fournisseurs et de la conformité, l'automatisation des flux de travail, ainsi que des outils pilotés par l'IA tels que ReviewAI et Spend Agent. Leur plateforme Unity ELM et les produits associés (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, et un catalogue d'applications) permettent aux équipes juridiques de centraliser les documents, automatiser les flux de travail, extraire des données de contrats via OCR, et optimiser les dépenses et les relations avec les fournisseurs. Onit sert les opérations juridiques d'entreprise, les conseillers juridiques généraux et les gestionnaires de contrats dans des secteurs tels que la pharmacie, la finance, l'assurance, la technologie, et le gouvernement, et offre des services d'implémentation, de support, et des services professionnels.

Description

• Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth • Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours) • Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement • Build strong relationships with key stakeholders (e.g., Legal Ops, Finance, IT) and serve as a trusted advisor • Develop product expertise and guide customers to maximize the impact of Onit’s solutions • Partner effectively within a team environment to ensure consistent, high-quality customer experiences • Navigate and resolve challenges by coordinating across customer and internal teams • Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience

🎯 Exigences

• Bachelor’s degree or equivalent professional experience • 2+ years of experience in Customer Success, Account Management, or Implementation • Experience in a SaaS or technology environment • Experience managing multiple customers or priorities simultaneously • Strong communication and cross-functional collaboration skills • Experience working with customer stakeholders (e.g., Legal Ops, Legal, Finance, and IT) • Comfortable working in a fast-paced, evolving environment • Strong understanding of SaaS metrics and how they relate to customer outcomes (Preferred) • Experience building or improving customer success programs or scalable engagement initiatives (Preferred) • Experience using customer data or health metrics to drive decisions and identify risk (Preferred) • Background in legal technology or workflow automation platforms (Preferred)

🏖️ Avantages

• Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA. • Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions. • Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually. • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement. • Income Protection: 100% employer-paid life and disability insurance. • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. • Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA. • Community Engagement: One paid volunteer day each year to give back to the community.