Senior Regional Operations Manager

🔥 il y a 13 heures

🏄 California – Distant

🏄 California – Remote

💵 $95 000 - $100 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

OPENLANE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🚘 Automobile

🏪 Place de marché

🤝 B2B

💰 €10 000 000 Venture Round - OPENLANE en 2008-12

Automotive • Marketplace • B2B

OPENLANE est une entreprise qui développe et gère des places de marché numériques en gros et des services complets pour les véhicules d'occasion. Elle exploite des marchés nationaux et régionaux aux États-Unis, au Canada et en Europe, fournit des plateformes technologiques (simulcast d'enchères, remarketing, inventaire/inspection et outils de données/prix des véhicules) et offre des services financiers et auxiliaires (financement de stock/inventaire, expédition, récupération et services de titre/remarketing) principalement destinés aux concessionnaires, prêteurs et clients de véhicules commerciaux. L'entreprise se positionne en tant que place de marché automobile B2B et prestataire de services en gros.

Description

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for the inspection team’s Objectives and Key Results • Ensure policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections are understood and followed to meet regional SLAs and targets • Foster customer relationships with dealers and the OPENLANE sales team to support sales growth • Assist in hiring contractor and full-time inspectors within assigned regions • Collaborate with Marketplace and Commercial Sales leadership on inspection needs, growth forecasting, scheduling, and regional success • Coordinate with the scheduling team to complete assignments on time and use inspection resources efficiently • Train inspectors on OPENLANE applications, inspection processes, and job functionality • Complete VOC and eNPS customer feedback calls as necessary • Use data to identify inspector trends, understand capacity, improve quality, and increase consistency • Serve as a point of contact for contractor and inspector needs, including compensation, task assignments, process updates, and app questions • Communicate with departments regarding inspection feedback and questions • Work with sales, product, quality, and arbitrations leadership to ensure regional success • Participate in creating, validating, and reviewing training programs • Work in the field alongside Regional Operations Managers and inspectors to ensure quality standards and train new inspectors • Use multiple communication tools within OPENLANE • Serve as a reserve inspector for new markets and inspection capacity gaps within the region

🎯 Exigences

• Minimum of 5 years of experience in operations management or a related field • Minimum of 5+ years of proven leadership experience • Minimum of 2+ years of automotive mechanical experience • Experience hiring and collaborating with inspectors • Experience using data for decision-making, data analysis, and communication • Ability to operate a motor vehicle • Valid driver’s license • Working knowledge of technology; most inspection reports are submitted electronically • Ability to travel as required • Experience utilizing Google Suite products, Slack, and other communication tools is nice to have

🏖️ Avantages

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement