Account Manager – French Speaking

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $60 000 - $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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OpenTable

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 €36 000 000 Series C en 2000-09

eCommerce • B2C • SaaS

OpenTable est un service de réservation de restaurants en ligne qui permet aux utilisateurs de découvrir et de réserver des tables dans des restaurants à travers le monde. La plateforme offre une liste exhaustive d'options de restauration dans diverses villes, aidant les clients à explorer des lieux populaires et des expériences culinaires uniques. OpenTable collabore également avec des restaurants pour fournir un logiciel de gestion des réservations qui optimise le placement, suit les préférences des clients et offre des outils marketing pour améliorer les opérations des restaurants. Le service étend son impact social en participant à des initiatives telles que le soutien à des projets contre l'itinérance via des dons de clients.

Description

• You will lead the overall management of our most valuable business segmentation of customers • You will resolve customer cases and tasks daily • You will share data with restaurants to change behavior and drive adoption • You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability • Respond to restaurant partner concerns from our Customer Support and field teams • Perform presentations and training remotely to restaurant customers • You will encourage customers to think differently about their business in ways that will help both parties achieve success • You will consistently meet and exceed regular team and individual goals • You will contribute to an overall reduction in customer churn

🎯 Exigences

• Account management experience • Proven record of consultative selling and/or account management • Deep knowledge of restaurant operations • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business • Aptitude for capturing and using data to advise and persuade others to make business decisions • Excellent communication, listening, influencing and training skills • High-reaching, tenacious and results driven • Validated ability to work across many departments to take on problems and achieve results. • Excellent organization, documentation and time management skills • Shown success working in an unstructured and entrepreneurial environment • Experience using Salesforce of equivalent CRM solution is a plus • Bilingual - English and French • Bachelors degree and/or equivalent preferred

🏖️ Avantages

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans