Customer Success Manager

🕒 il y a 1 mois

🌵 Arizona, California, +7 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Opus Training

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

📚 Éducation

👥 RH Tech

🛍️ eCommerce

Education • HR Tech • eCommerce

Opus Training est une plateforme conçue pour créer et dispenser des formations sur le tas, adaptées aux employés de première ligne dans des secteurs tels que l'hôtellerie et la restauration. Elle met l'accent sur des solutions de formation mobiles, riches en médias et multilingues qui simplifient le processus de formation tout en améliorant rapidement et efficacement les compétences des employés. Opus Training offre des capacités avancées de système de gestion de l'apprentissage (LMS), favorisant la formation en conformité, la certification de rôles et les techniques d'apprentissage en micro-formation, visant in fine à augmenter la satisfaction et l'efficacité des employés dans diverses opérations commerciales.

Description

• Build strong, long-term relationships with customers as the trusted, consultative advisor on training product functionality • Onboard and support onboarding of new customers including leading implementation and training calls • Conduct regular reporting to ensure customers optimize our product/service, issues are resolved effectively, and customer goals are met • Monitor and service ongoing emails, calls, and live chats with platform users within required SLA • Troubleshoot technical issues raised by customers, and uncover new ways to improve our product • Support deployment of survey initiatives in order to methodically receive customer feedback • Participate in on-call rotation alongside the Customer Success Team for off-hour coverage • Partner cross-functionally on projects to improve the customer experience via feedback, insights, and internal process improvements

🎯 Exigences

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role • Experience building and maintaining relationships, while working to mitigate churn and drive engagement • Empathetic, positive attitude with a desire to help our customers reach their goals • Experience working with customers with multiple units and stakeholders within an organization • Exceptional communication skills, highly organized, collaborative and detail oriented • Experience working in a hospitality environment is a plus • Familiarity with productivity tools such as Salesforce, Intercom, G Suite and Zoom a plus**

🏖️ Avantages

• 4 weeks paid time off • 14 weeks paid parental • Full Medical, Dental, and Vision • Commuter benefit • Gym and Wellness • Mobile phone reimbursement