Manager, Quality – Commercial Site Onboarding

Emploi pas sur LinkedIn

🕒 il y a 20 jours

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Orca

11 - 50 employés

💳 Fintech

₿ Crypto

💸 Finance

Fintech • Crypto • Finance

Orca est une plateforme qui facilite le trading et la fourniture de liquidités en tirant parti de la vitesse de la technologie blockchain Solana sur le réseau Ethereum. Elle permet aux utilisateurs d'effectuer des transactions, de gérer des portefeuilles et de connecter leurs portefeuilles sur le réseau Eclipse. Conçue pour offrir une expérience fluide en combinant l'écosystème Ethereum avec les capacités de traitement rapide de Solana, Orca cible les utilisateurs intéressés par le trading de crypto-monnaies et les solutions de liquidité.

Description

• Lead and manage the end-to-end onboarding process for commercial sites • Coordinate with account managers, case managers, operations, and logistics teams • Develop and maintain understanding of client expectations throughout onboarding • Conduct site assessments and audits for compliance with quality standards and industry regulations • Set onboarding timelines, objectives, and milestones with commercial teams • Monitor progress and address challenges or delays • Provide guidance and training to new commercial partners on systems, tools, and best practices • Collect and analyze stakeholder and client feedback to improve onboarding • Develop and maintain onboarding documentation, policies, procedures, and resources • Serve as primary client contact during onboarding • Collaborate with quality assurance to ensure deliverables meet company quality standards

🎯 Exigences

• Bachelor’s degree in Business Administration, Project Management, Healthcare or a related field (or equivalent work experience) • Minimum of 3-5 years of experience in onboarding, project management, or quality assurance • Proven experience managing complex projects with multiple stakeholders • Strong knowledge of quality management principles and practices • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients • Highly organized with exceptional attention to detail and problem-solving skills • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment • Proficiency in project management software, CRM tools, and Microsoft Office Suite is a plus • Experience in commercial site operations, healthcare administration, FACT or similar industry experience is a plus • Candidates must reside on the West Coast • Up to 25-50% travel to assigned Authorized Treatment Centers required

🏖️ Avantages

• Pre-IPO equity • Annual bonus • Competitive medical, dental, and vision benefits • PTO • 401(k) plan • Life and accidental death and disability coverage • Parental leave benefits • Subsidized daily lunches and snacks at on-site locations

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