Payment Solutions Specialist

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $85 000 - $95 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Ottimate

Site WebLinkedInTous les Emplois

51 - 200 employés

Ottimate est une entreprise technologique spécialisée dans l'automatisation des comptes fournisseurs (AP). Avec ses solutions basées sur l'IA, Ottimate rationalise l'ensemble du processus AP, depuis le codage et l'acheminement des factures jusqu'aux paiements, aidant ainsi les entreprises à gagner du temps et à réduire les erreurs. Elle s'intègre parfaitement à divers systèmes comptables, offrant une visibilité en temps réel sur les dépenses et assurant la conformité avec les politiques financières. La plateforme est conçue pour améliorer l'efficacité des professionnels de la finance, permettant aux organisations de se concentrer sur la prise de décisions stratégiques et l'optimisation de leurs opérations commerciales.

Description

• Support the payment enablement experience for new VendorPay customers from implementation through early adoption, focusing on accelerating time to first payment and early payment adoption • Partner with Implementation and Onboarding teams to establish a clear path to first payment and keep customers progressing toward launch • Lead customer education and consultative sessions on VendorPay capabilities, payment workflows, and best practices • Identify and remove operational, product, or customer barriers that could delay a customer’s first payment • Monitor early payment activity and proactively engage customers to accelerate transaction volume and adoption • Help customers progress toward payment volume and Virtual Card opportunities identified during sales and implementation • Serve as a subject matter expert across Virtual Card, ACH, and Check payment workflows • Troubleshoot complex payment scenarios and coordinate with Payment Operations, Product, Engineering, and other teams to drive resolution • Establish criteria for transitioning launched and ramped customers to ongoing Payment Operations support • Identify implementation trends and develop repeatable playbooks, processes, and educational resources • Provide customer and operational feedback to Product and Engineering to reduce implementation friction and improve the VendorPay experience • Leverage data, AI, and automation to improve implementation efficiency, identify adoption opportunities, and scale customer enablement

🎯 Exigences

• 5+ years of experience in payments, fintech, payment operations, SaaS implementation, customer enablement, or a related field • Strong knowledge of electronic payment methods, particularly ACH and commercial card or Virtual Card payments • Experience supporting customer implementations, onboarding, or adoption within a SaaS, fintech, or payments environment • Demonstrated ability to drive customers toward measurable milestones and business outcomes • Strong customer-facing skills to lead meetings, educate customers, overcome obstacles, and build confidence • Ability to identify implementation risks and proactively drive issues through resolution • Strong communication and presentation skills, including explaining complex payment concepts to technical and non-technical audiences • Experience collaborating across Implementation, Customer Success, Operations, Product, and Engineering teams • Analytical mindset using customer and transaction data to identify adoption gaps and opportunities • Highly organized and comfortable managing multiple customer implementations and priorities simultaneously • Process-oriented mindset with a track record of turning successful approaches into repeatable and scalable processes • Interest in using AI and automation to improve customer implementation and operational efficiency

🏖️ Avantages

• Performance-based bonus tied to key customer implementation and payment adoption outcomes • Comprehensive health, dental, and vision benefits • Paid time off and company holidays • Retirement benefits • Remote work environment • Opportunities for professional growth and development • Opportunity to help shape and scale how Ottimate implements and enables customers on its growing payments platform