Customer Success Manager

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Owner.com

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

☁️ SaaS

🤝 B2B

🏪 Place de marché

💰 €120 000 000 Series C - Owner en 2025-05

SaaS • B2B • Marketplace

Owner. com est une plateforme SaaS alimentée par l'IA qui aide les restaurants indépendants à accroître les ventes directes en ligne en fournissant des sites web personnalisés, des commandes en ligne, des applications mobiles sur mesure, du marketing automatisé, des programmes de fidélité et une livraison sans commission. L'entreprise met l'accent sur la génération de plus de trafic via Google, les commandes répétées, et la réduction des frais tiers pour les propriétaires de restaurants grâce à une technologie prête à l'emploi et un support dédié.

Description

• Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale. • Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth • Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance. • Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills • Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities • Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows

🎯 Exigences

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company • You held targets which included NRR, GRR and/or retention metrics • Working knowledge of POS hardware payment processing technology and in-store restaurant operations • Proven track record of managing customer churn and driving product adoption in a SaaS environment • Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack • A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics • A commitment to personal growth and continuous improvement.

🏖️ Avantages

• comprehensive health coverage • remote-first workplace • unlimited PTO • extra fun perks!