Customer Success Manager

🕒 il y a 2 jours

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Petvisor

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

🧘 Bien-être

Healthcare Insurance • SaaS • Wellness

Petvisor est une entreprise spécialisée dans la fourniture de technologies mobiles pour les professionnels des soins aux animaux, les aidant à offrir de meilleurs services aux animaux de compagnie et à leurs familles. En tant que société mère de plusieurs entreprises technologiques dans les secteurs de la santé vétérinaire et des services animaux, Petvisor propose des outils pour engager les clients, rationaliser les opérations et promouvoir la croissance des entreprises. Avec pour mission de réunir des entreprises dirigées par leurs fondateurs, axées sur l'amélioration de la vie des animaux de compagnie, des parents d'animaux et des vétérinaires, Petvisor vise à créer une plateforme complète de santé et de bien-être animal. Leurs technologies soutiennent diverses cliniques vétérinaires et installations de toilettage, atteignant des millions de parents d'animaux.

Description

• Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers • Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities. • Fully understand customer requests, document, and engage appropriate resources in support and product as needed • Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions. • Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth • Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities. • Work in a team environment, coordinating efforts with your fellow team members, and share best practices, insights, and learnings across the CSM team

🎯 Exigences

• 2-3 years experience in a Customer Success role • Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies • Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus) • Excellent phone communication, organizational, and time management skills • Tactful and poised under pressure when dealing with challenging interpersonal situations • Thrives in cross-functional collaboration and working closely with others in a team environment • Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage • Experience with Salesforce, a Customer Success tool, or automation tools are a plus • Veterinary experience is a plus!

🏖️ Avantages

• Medical coverage for employees and dependents (80-90% covered by employer) • Employer HSA contribution with HDHP • 401(k) match up to 3.5% • Dependent Care Flexible Spending Account (FSA) • Dental & Vision coverage available • Basic Life and AD&D Insurance • Short and Long Term Disability • 12 Paid Annual Holidays • Paid Parental Leave • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance • $250 Annual Stipend for Learning and Development