Regional Host Account Manager

🕒 il y a 15 jours

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PadSplit

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🏨 Hôtellerie

🏗️ Construction

📦 Logistique

💰 €20 500 000 Series B en 2021-11

Hospitality • Construction • Logistics

PadSplit est une plateforme qui se concentre sur des solutions de colocation abordables, permettant aux particuliers de louer des chambres privées dans des maisons partagées à travers différentes villes des États-Unis. En proposant des séjours flexibles avec des mesures d'identité et de sélection fiables, elle vise à créer un environnement sûr et convivial pour ses membres. PadSplit se présente comme une option plus abordable par rapport aux autres services de location de chambres et aide ses membres à économiser de l'argent et à bâtir leur crédit. L'entreprise offre également aux propriétaires immobiliers une opportunité de revenus et un impact positif dans leurs communautés en accueillant des chambres. PadSplit est reconnue pour sa technologie innovante et ses solutions de logement abordables.

Description

• Lead Your Team — Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance. • Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results. • Coach Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve. • Resolve Escalations — Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations. • Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate. • Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. • Build the Team — Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards. • Lead by Example — Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence.

🎯 Exigences

• Leadership Experience — 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people. • Coaching Ability — Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback. • Operational Mindset — Comfortable managing competing priorities while balancing people leadership with operational execution. • Data Fluency — Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team. • Customer Expertise — Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments. • Marketplace Knowledge — Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred. • Communication Skills — Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership. • Mission Alignment — Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience.

🏖️ Avantages

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis