Program Information & Technology Manager

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Panagora Group

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Panagora Group est une entreprise sociale détenue par des femmes et ses salariés. Elle se concentre sur des approches innovantes et intégrées dans les domaines de la santé et du développement. L’entreprise conçoit des solutions qui favorisent la croissance sociale et économique, en mettant l’accent sur la collaboration et l’apprentissage continu afin d’adapter ses programmes et d’en optimiser les résultats. Forte d’une expérience reconnue dans les secteurs de la santé mondiale, de l’éducation et de l’agriculture, Panagora Group collabore avec des organisations telles que l’USAID pour relever des défis complexes dans des contextes variés et renforcer la résilience ainsi que le bien-être des communautés.

Description

• Manage day-to-day administration of a digital program management platform • Manage user accounts, roles, access permissions, onboarding, and training • Provide first-line user support and routine troubleshooting • Document and escalate technical issues to the technology provider • Communicate with users regarding issue resolution • Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine QA • Identify and flag data quality issues for responsible functional managers • Escalate technical performance issues to the technology provider • Track and report platform performance against operational and contractual standards • Support system demonstrations, acceptance reviews, and audits • Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance • Support the centralized program knowledge management and deliverables repository • Monitor compliance with document upload and reporting requirements • Coordinate with functional managers to address repository gaps and support audits • Serve as primary operational liaison with the technology provider and corporate IT • Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and continuous improvement

🎯 Exigences

• Bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related field • Minimum of 3–5 years of relevant experience administering or supporting service delivery, CRM, ERP, workflow management, or similar technology-enabled systems • Experience with user support, documentation, and coordination with technical teams • Experience administering, supporting, or coordinating implementation of systems supporting workflows, reporting, dashboards, document management, financial or workforce information, or similar business processes • Experience working with technology vendors, developers, corporate IT teams, and functional business users • Experience translating operational requirements into system functionality and coordinating troubleshooting, enhancements, and releases • Experience with data quality, system administration, user access management, dashboards/reporting, document repositories, user training and support, and help desk/customer service support • Strong project coordination, analytical, problem-solving, and organizational skills • Ability to manage multiple priorities and coordinate across technical and functional teams • Ability to translate operational/business requirements for technical teams and provide clear guidance and training to system users • Technical familiarity with web application technologies and cloud-based systems, including AWS • Excellent written and oral communication skills in English • Ability to work effectively across countries, cultures, and time zones • Must include a cover letter and resume • No visa sponsorship is offered

🏖️ Avantages

• Woman- and employee-owned company • Equal opportunity employer • No visa sponsorship offered