Technical Operations Specialist

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PartnerCentric, Inc.

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2004

💼 Conseil

📦 Logistique

🛍️ eCommerce

Consulting • Logistics • eCommerce

PartnerCentric, Inc. est une agence de marketing d'affiliation axée sur la technologie, spécialisée dans la maximisation de la performance des programmes d'affiliation et la croissance durable de ses clients. En exploitant des connaissances d'experts et des solutions technologiques propriétaires telles que FUSE Incrementality™, PartnerCentric aide les marques à optimiser leurs partenariats et à mesurer le revenu incrémental. Avec un accent sur les stratégies à long terme plutôt que sur les tactiques à court terme, l'entreprise soutient les grandes marques dans l'obtention de rendements significatifs sur leurs investissements marketing grâce à une gestion de l'affiliation basée sur les données et collaboration avec des influenceurs.

Description

• Respond to technical support inquiries and tickets within established SLAs. • Troubleshoot integration, tracking, and attribution issues across affiliate platforms. • Diagnose tracking, reporting, and data accuracy discrepancies, identify root causes, and implement solutions. • Document issues, resolutions, preventative recommendations, SOPs, implementation guides, and client configuration records. • Lead technical onboarding, affiliate tracking implementations, pixel deployments, server-to-server/postback integrations, quality assurance, and client launches. • Configure, validate, and troubleshoot integrations involving GA4, GTM, affiliate platforms, and marketing technologies. • Perform end-to-end testing for click, conversion, and attribution tracking. • Identify opportunities to automate or streamline technical workflows and contribute to process improvements. • Stay current on affiliate platforms, analytics tools, browser privacy updates, and industry best practices. • Partner with Client Services, Sales, Account Management, Product, client stakeholders, and senior technical team members. • Provide technical guidance during onboarding, launches, and ongoing program optimization. • Support internal training by sharing technical knowledge and implementation best practices. • Review implementation metrics, close outstanding tickets, identify recurring trends, and recommend workflow improvements.

🎯 Exigences

• Bachelor's degree in Information Systems, Computer Science, Marketing, or a related field, or equivalent professional experience. • 2–4 years of experience in technical operations, marketing technology, implementation support, or digital marketing operations. • Hands-on experience with affiliate or performance marketing networks such as Impact, Partnerize, CJ, Awin, Rakuten Advertising, ShareASale, or similar platforms. • Experience implementing and troubleshooting affiliate tracking technologies, conversion pixels, postbacks/server-to-server tracking, and attribution solutions. • Working knowledge of Google Analytics 4 (GA4), Google Tag Manager (GTM), and web analytics. • Basic understanding of APIs, HTML, JavaScript, browser developer tools, and web technologies used for troubleshooting. • Strong analytical and problem-solving skills with ability to investigate technical issues independently. • Excellent written and verbal communication skills with a client-focused approach. • Highly organized, responsive, and capable of managing multiple priorities in a fast-paced environment. • Must reside and physically perform the work within the United States. • Must possess unrestricted, independent work authorization that does not now or in the future require employer sponsorship.

🏖️ Avantages

• Competitive salary with performance-based reviews and career growth opportunities. • Comprehensive health, dental, and vision insurance. • 401(k) with employer match. • Flexible remote work with a collaborative, supportive team culture. • Professional development stipend and ongoing learning opportunities. • Generous PTO policy, including Flex Days and company-wide holidays.