Account Manager, Channel Partner

🕒 il y a 1 mois

🗣️🇺🇸🇬🇧 Anglais requis

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Patch My PC

11 - 50 employés

☁️ SaaS

🔐 Sécurité

🏢 Entreprise

SaaS • Security • Enterprise

Patch My PC est une entreprise spécialisée dans l'automatisation du processus de gestion des correctifs pour les départements informatiques et les fournisseurs de services managés (MSP). En intégrant avec Microsoft Intune et ConfigMgr, Patch My PC simplifie l'installation, la mise à jour et la gestion des applications tierces. Ce service renforce non seulement la sécurité et la conformité, mais il améliore également l'efficacité opérationnelle, permettant aux utilisateurs de maintenir facilement leurs systèmes à jour avec un minimum d'efforts manuels.

Description

• Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact. • Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business. • Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies. • Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner. • Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams. • Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers. • Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

🎯 Exigences

• 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors). • Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes. • Proven ability to manage renewals, expansions, and complex deal cycles through channel partners • Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support. • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority. • A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment • High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).

🏖️ Avantages

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. • FSA/HSA. • Fertility benefits. • Parental leave. • Paid-time off (PTO). • Volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Pet insurance.

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