Account Representative, SMB

🕒 il y a 22 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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10 000+ employés

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

description traduite de l'entreprise

Description

• Own and manage the commercial relationship with approximately 200 SMB merchants across Southern Germany • Protect existing transaction margin and drive growth through account management, retention and sales activity • Acquire, manage and expand relationships with small and medium-sized merchants • Use AI-powered tools to identify growth, cross-sell and risk opportunities • Maintain accurate pipeline, forecast and portfolio health reporting • Share effective practices with fellow AM2 colleagues • Coordinate internal teams to resolve merchant needs • Determine appropriate actions when standard processes are insufficient • Engage and collaborate with the immediate team • Contribute to solutions and suggest efficiencies • Prioritize work and ensure task completion according to policies and procedures

🎯 Exigences

• 1+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience • 3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience • Customer-facing, account-servicing or relationship-management experience is nice to have • Ability to acquire, manage, and expand relationships with small and medium-sized merchants • Strong organisation and prioritisation skills • Ability to plan and segment a large customer book • Customer and commercial conversation skills • Ability to use AI, data and playbooks to make sound trade-offs • Ability to maintain accurate records, pipeline, forecasts, portfolio health reporting and follow-ups • Ability to coordinate internal teams and resolve merchant needs • Ability to exercise judgment and escalate appropriately

🏖️ Avantages

• Generous paid time off • Healthcare coverage for you and your family • Resources to create financial security • Mental health support resources • Flexible, balanced work culture • Choice-based wellbeing programs supporting physical, emotional, and financial wellbeing • Virtual work position • Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities