Senior Account Representative, SMB – North

🕒 il y a 22 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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10 000+ employés

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

description traduite de l'entreprise

Description

• Own end-to-end commercial relationships for a portfolio of approximately 80 higher-value SMB merchants • Identify opportunities to deepen relationships, expand product adoption and solve merchant needs • Protect and grow transaction margin • Collaborate internally to influence process quality and efficiency • Determine appropriate actions and consider alternative solutions • Acquire, manage and expand relationships with small and medium-sized merchants • Use analytical skills and judgment to recommend best solutions • Develop tailored account plans and commercial strategies • Use AI-powered tools to identify growth, cross-sell and risk signals • Maintain accurate pipeline, forecast and portfolio health reporting • Support less experienced account management colleagues by sharing effective practices • Mobilize internal teams to resolve merchant needs and address ambiguous issues without established playbooks

🎯 Exigences

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience • 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience • Track record of owning high-value or strategic customer relationships and commercial outcomes • Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell or wallet-share growth • Comfortable using AI and commercial data to prioritize opportunities and identify churn or decline risks • Ability to work beyond standard playbooks, weigh alternatives and reach commercially sound outcomes on ambiguous merchant issues • Strong internal collaboration skills • Ability to maintain clear account plans and forecasts and close out actions • Bachelor’s degree or equivalent combination of education and experience

🏖️ Avantages

• Generous paid time off • Healthcare coverage for you and your family • Resources to create financial security • Support for mental health • Flexible, balanced work culture • Virtual position • 0% travel