Account Management Lead

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 17%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Pearl

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

☁️ SaaS

🤝 B2B

💰 €58 000 000 Series B - Pearl en 2024-07

SaaS • B2B

Pearl est un fournisseur de kits d'outils UI/web front-end ou de modèles de sites web. Les CSS et noms de classes fournis indiquent que Pearl maintient un système de design ou un ensemble complet de composants UI (navigation, listes déroulantes FAQ, modaux, carrousels, conteneurs responsifs, états de focus accessibles et blocs de témoignages) destinés à assurer une apparence et un comportement cohérents des sites marketing et produits sur les navigateurs et les affichages. Les supports suggèrent que Pearl offre des styles réutilisables et des modèles d'UX pour construire ou thématiser des sites web, bien que l'extrait fourni ne précise pas si Pearl est une place de marché de modèles, un produit de système de design, une agence ou une plateforme SaaS.

Description

• Build and lead Pearl's Enterprise Account Management function from the ground up • Own the commercial relationship for 3–5 strategic dental practice groups with 75–499+ locations • Develop a scalable Account Management function serving mid-market and enterprise customers • Define role clarity, hiring profiles, compensation philosophy, and team structure • Establish account management processes, playbooks, methodologies, templates, QBRs, account planning, expansion strategy, and customer engagement practices • Hire, onboard, develop, manage, and coach 3–5 Account Managers • Create and own team KPIs covering revenue, retention, expansion, forecast accuracy, and pipeline discipline • Own assigned enterprise accounts, expansion ARR, retention targets, account health, product adoption, and growth opportunities • Own team revenue performance and forecasting; support complex closures and escalations • Drive POC conversion, quantify expansion opportunities, manage renewals, and maintain pipeline and 12-month account plans • Identify at-risk relationships and develop retention strategies • Lead QBRs/EBRs and prepare metrics-driven reviews demonstrating ROI and expansion readiness • Build account growth plans with milestones, success metrics, and risk identification • Guide the team through QBR preparation and strategic planning sessions • Manage implementation timelines and success plans; coordinate with Onboarding, Product, and Analytics • Design and implement Account Management strategy, operating model, tooling, CRM improvements, forecasting, pipeline discipline, and customer communication cadence • Partner with Enterprise Sales, Solutions Consulting, and Operations on account strategy, go-to-market approach, and team structure • Establish workflows and escalation protocols with Product, Engineering, Onboarding, and Analytics • Lead forecasting, pipeline reviews, quarterly business planning, and executive reporting • Set standards for CRM discipline and customer file accuracy

🎯 Exigences

• 7+ years in enterprise account management, sales, or revenue growth, including 3+ years building or scaling a SaaS Account Management function — or establishing the playbook for one in a high-growth environment • Proven track record of expanding existing accounts and driving revenue growth at scale, including POC conversions and complex sales-cycle closures, within large, multi-location customer relationships • Demonstrated ability to build and articulate a repeatable account management playbook, backed by strong SaaS metrics/ROI modeling acumen and stakeholder management across C-suite and cross-functional teams • Track record of mentoring and developing sales professionals as a self-directed leader who manages multiple accounts, direct reports, and competing priorities with strong organizational discipline and follow-through • Demonstrated AI curiosity and a builder's mindset — quick to adopt AI/LLM tools and automation to eliminate manual workflows and create scalable systems • Healthcare or SaaS experience preferred • Willingness to travel up to 40% • Experience building Account Management functions or departments at 0→1 or high-growth companies • Multi-location or DSO operations background • Healthcare technology or dental software experience • Consultative selling and HubSpot CRM experience • Startup or high-growth company experience • Remote or geographically dispersed team management experience • Must answer whether employment visa sponsorship will be required

🏖️ Avantages

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment

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