Enterprise Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🗣️🇺🇸🇬🇧 Anglais requis

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Repérée par Remote Rocketship il y a 1 mois

Toujours ouverte sur le site de Pearl. Vérifiée il y a 7 heures.

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Pearl

51 - 200 employés

Fondée en 2019

☁️ SaaS

🤝 B2B

💰 €58 000 000 Series B - Pearl en 2024-07

SaaS • B2B

Pearl est un fournisseur de kits d'outils UI/web front-end ou de modèles de sites web. Les CSS et noms de classes fournis indiquent que Pearl maintient un système de design ou un ensemble complet de composants UI (navigation, listes déroulantes FAQ, modaux, carrousels, conteneurs responsifs, états de focus accessibles et blocs de témoignages) destinés à assurer une apparence et un comportement cohérents des sites marketing et produits sur les navigateurs et les affichages. Les supports suggèrent que Pearl offre des styles réutilisables et des modèles d'UX pour construire ou thématiser des sites web, bien que l'extrait fourni ne précise pas si Pearl est une place de marché de modèles, un produit de système de design, une agence ou une plateforme SaaS.

Description

• Own the commercial and strategic relationship for assigned Enterprise accounts with 75–499 locations • Serve as primary point of contact for customer leadership • Own expansion ARR and retention targets and convert POC engagements into paid, Live implementations • Drive and quantify expansion opportunities and build customer ROI business cases • Manage renewals and secure expansion commitments before contract expiration • Close deals within authority and escalate larger or complex deals to leadership • Maintain accurate forecasts and pipelines; identify at-risk relationships and develop retention strategies • Own and lead QBRs/EBRs • Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion • Maintain accurate CRM records of commitments, deliverables, and account plans • Manage implementation timelines and success plans; track milestones and escalate risks • Maintain rolling 12-month account plans with growth targets, success metrics, risk factors, and execution calendars • Partner with Onboarding & Implementation, Product/Engineering, and Data & Analytics to accelerate go-live, advocate for fixes, and validate expansion

🎯 Exigences

• 5+ years of enterprise account management or sales experience • Proven ability to expand existing accounts and drive revenue growth • Experience managing customer relationships across multiple locations • Experience driving POC conversions or complex sales cycles to closure • Strong analytical and business acumen; comfort with SaaS metrics and ROI modeling • Excellent communication and stakeholder management skills • Exceptional organizational skills; detail-oriented with strong follow-through • Self-directed; able to manage multiple accounts and prioritize effectively • Willingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs) • Healthcare or SaaS experience preferred • Background in multi-location or DSO operations • Experience with healthcare technology or dental software • Consultative selling experience • Experience with Salesforce or similar CRM systems

🏖️ Avantages

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment

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