Senior Manager, Growth Operations – Systems

🕒 il y a 1 mois

🗽 New York, Massachusetts, +1 états de plus – Distant

🗽 New York – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $125 000 - $165 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Pearl Health

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

💸 Finance

💰 €18 000 000 Series A en 2021-09

Healthcare Insurance • SaaS • Finance

Pearl Health est une entreprise qui autonomise et soutient les fournisseurs de soins primaires et les équipes de coordination des soins en offrant des solutions technologiques pour les soins basés sur la valeur. Elle se concentre sur la démocratisation de l'accès à la valeur des soins de santé grâce à des outils qui stabilisent le flux de trésorerie, récompensent la qualité des soins aux patients et simplifient les perspectives de données. Avec la plateforme Pearl, les fournisseurs ont accès à des informations sur les patients basées sur des données et à des suggestions concrètes pour maintenir la santé des patients de manière plus efficace. Pearl Health collabore avec des professionnels de la santé pour améliorer les résultats de santé, réduire les coûts et améliorer l'expérience des patients grâce à des perspectives de données avancées et des plateformes technologiques qui soutiennent les modèles de soins basés sur la valeur tels que ACO REACH.

Description

• Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure • Build bulk contracting infrastructure for peak season in partnership with the broader Growth team • Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs) • Stand up deal pipeline forecasting infrastructure and management dashboards • Lead the design of Growth-to-CS lifecycle processes • Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows • Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work • Define and maintain territory plans in partnership with Growth leadership • Own Chase List development, SPIFF planning, and pipeline generation strategy • Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations • Build and maintain rep-level, region-wide, and executive reports and dashboards • Manage and own all ongoing data quality and architecture improvement initiatives • Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems • Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs • Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting • Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+) • Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking • Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows • Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures

🎯 Exigences

• 5–7 years of experience in Revenue Operations, Customer Success Operations, Sales Enablement, GTM Systems, Systems Architecture, or Sales Operations, with ownership of both strategy and systems operations • Experience operating across the full commercial lifecycle (pre-sale and post-sale) • CRM systems thinker with advanced HubSpot experience (data models, workflows, integrations, dashboards); certifications a plus • Strong analytical and data modeling skills in Google Sheets or Excel, including building and validating compensation, forecasting, or client reporting models for leadership • Experience with contract lifecycle management platforms and scaling high-volume contracting operations (Ironclad, DocuSign preferred) • Experience supporting Customer Success or post-sale teams with reporting, renewals, or systems work, preferred • Experience in value-based care, ACO operations, or healthcare technology environments, preferred • Familiarity with CMS submissions or payer contracting workflows, preferred

🏖️ Avantages

• We offer a competitive benefits package. More on our careers page.