Manager, Partnership Management

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🌾 Iowa – Distant

🌾 Iowa – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 13%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Pearson VUE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1994

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Pearson VUE est un leader mondial des tests informatisés, offrant une vaste gamme d'examens de certification pour divers secteurs. Ils soutiennent les candidats et les propriétaires de tests en proposant des ressources, des options de programmation et des aménagements spéciaux pour assurer un accès équitable aux tests. Leur mission est de responsabiliser les candidats et d'enrichir les communautés à travers la réalisation d'examens critiques qui valident les compétences et les connaissances professionnelles, contribuant à l'avancement des carrières et aux normes de l'industrie.

Description

• Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle • Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management • Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments • Build and maintain relationships with state, district, and school partners • Lead customer readiness, implementation, training, and adoption planning • Serve as an escalation point for complex customer concerns, risks, and delivery issues • Monitor customer satisfaction and improve the overall customer experience • Oversee assessment programs or strategic customer relationships • Coordinate cross-functional teams to deliver program commitments • Monitor schedules, risks, issues, budgets, and milestones • Ensure compliance with contractual requirements and delivery expectations • Lead forecasting, planning, and business reviews • Manage program financials, revenue, margin, budgets, and costs • Lead, coach, and develop Partner Success professionals • Establish goals, priorities, and performance expectations • Provide mentoring and career development support • Foster accountability, collaboration, customer focus, and continuous improvement • Drive process improvements and scalable practices across the Partner Success organization • Identify and mitigate delivery, customer, and operational risks

🎯 Exigences

• Bachelor's degree or equivalent combination of education and experience • 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions • Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development • Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues • Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives • Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams • Strong communication, facilitation, negotiation, and presentation skills • Ability to engage customers, executive leadership, and internal stakeholders • Ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives • Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability

🏖️ Avantages

• Up to 25% travel may be required • Equal Opportunity Employer • E-Verify employer • Reasonable accommodations available for individuals with disabilities

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