Customer Success Manager

🕒 il y a 2 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

PerformYard

Site WebLinkedInTous les Emplois

51 - 200 employés

👥 RH Tech

☁️ SaaS

🤝 B2B

💰 Seed Round en 2014-01

HR Tech • SaaS • B2B

PerformYard est une plateforme de gestion de la performance flexible conçue pour rationaliser les processus liés aux évaluations des employés, à la gestion des objectifs, à la rétroaction continue et à la génération de rapports. Voulant créer une culture de haute performance, elle s'intègre avec les outils et systèmes RH existants pour maintenir les données des employés à jour et faciliter la reconnaissance. PerformYard se concentre particulièrement sur l'amélioration de la gestion de la performance pour qu'elle soit conviviale, personnalisable et de soutien, offrant une assistance experte pour assurer un alignement optimal avec les plans de développement de la performance spécifiques à l'entreprise.

Description

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term • Respond to phone calls and emails to support adoption, usage and expansion within the customer base • Meet or exceed aggressive responsiveness and quality goals • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

🎯 Exigences

• Bachelor's Degree • Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly • Enthusiastic and proactive self-starter with ability to communicate • Empathy for customer experience, and a desire to make customers successful • Understanding or previous use of CRM, Customer Success or Help software tools • Excited to operate in a fast paced start-up environment

🏖️ Avantages

• medical, dental, and vision health insurance benefits w/ HSA plan • disability insurance • 401k plan • generous PTO • paid holidays • other benefits.