Manager, Vet Services Training and Education

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 27%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Petco

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1965

🛒 Commerce de détail

👥 B2C

🏥 Santé

Retail • B2C • Healthcare

Petco est un détaillant de produits pour animaux axé sur le consommateur et un fournisseur de services de santé pour animaux. Il vend une large gamme de produits et d'aliments pour animaux (pour chiens, chats, poissons, reptiles et petits animaux), des produits pour animaux (lits, aquariums, accessoires) et offre des services en magasin et des services professionnels pour animaux, y compris la médecine vétérinaire et des programmes de santé pour animaux. Célébrant 60 ans d'existence, Petco se positionne comme une destination pour les propriétaires d'animaux souhaitant soutenir la santé et le bien-être des animaux.

Description

• Drive growth, retention, and productivity through onboarding, ongoing education, and development strategies • Develop and execute standard processes and programs supporting Petco quality and safety standards • Provide leadership, direction, and training for Vet Services education matters across the NSC/SSC and field • Participate in long-term business planning to grow the core services business • Serve as business lead and subject matter expert to create guest- and pet-focused learning curricula • Lead in-person and online training courses for new and existing Vet Services partners • Track onboarding training progress and completion • Partner with Talent Development and external vendors to develop learning assets and provide content, feedback, and business signoff • Collaborate with NSC organizations to lead key initiatives through successful, on-time field deployment • Analyze people performance, sales, and expenses to identify opportunities for learning solutions • Engage in field clinics to understand partner and guest experiences and identify best practices and training opportunities • Co-create long-term learning strategy and roadmap and prioritize learning opportunities • Create and maintain reporting and analysis for Vet Services training and education • Develop reports analyzing productivity and retention by store, district, zone, region, and company • Ensure compliance with legal, regulatory, quality, and product-specific requirements • Collaborate with Field Leadership and HR to create consistent onboarding and continuing education programs • Provide oversight and direction for partner training and education • Ensure Vet Services team members remain current on products, trainings, and programs

🎯 Exigences

• College degree in related field and 5 years equivalent or relevant training and education experience • Licensed or Registered Veterinary Technician certification preferred • Strong strategic business skills • Strong leadership skills • Strong and effective communication skills • Ability to work with and influence cross-functional teams • Extensive experience in a high sales and service training environment • Prior experience leading organizational change and championing a service culture • Knowledge of training documentation systems/methods • Knowledge of adult learning theories, including assessments and competency-based training • Ability to meet deadlines and fact-check information • Excellent observation skills and attention to detail • Working knowledge of MS Office • Ability to drive/facilitate decisions • Ability to work with and influence cross-functional teams • Ability to operate in a self-directed capacity after initial training • Ability to influence without direct authority at all levels of the organization

🏖️ Avantages

• Create an exciting career path • Feel welcome to be your whole self • Nurture your wellbeing • Equal opportunity employment